A National Managed Service Provider requires a Level 2 Helpdesk Engineer for a permanent opportunity commencing ASAP, to be based in Brisbane. The company promotes a collaborative and supportive work environment, offering exposure to leading technologies and ongoing career development opportunities. This role will be a mixture of remote work and site visits for Brisbane-based clients.
Your new role
In this exciting new role, you will be:
- Providing 2nd level IT support both remote and onsite for a broad client base.
- Maintaining relationships with clients.
- Performing account administration with Active Directory, Exchange and bespoke applications.
- Ensuring technical issues are resolved within SLAs in a calm and polite manner.
- Assisting with the onboarding of new clients and adoption of new technologies.
- Troubleshooting technical issues in a high-volume ticketing environment.
- Handling escalations from Level 1 Helpdesk Technicians.
To be successful in your application, you will need:
- Prior experience providing level 2 IT support in a client-facing environment.
- Demonstrated knowledge of Windows & macOS, Active Directory, Windows Server, Office 365, Azure, Intune, VMware / Hyper-V and Network troubleshooting.
- Experience with Autotask or ConnectWise is highly advantageous.
- A tertiary education in Information Technology as well as Microsoft, Apple, Azure, VMware, CompTIA, Cisco and Fortinet certifications are beneficial.
- Proven experience working within a Managed Service Provider or Consultancy.
- Current driver's licence and access to a car.
Working in an organisation where they develop and grow careers, you will be offered an excellent salary package. Working within a growing company, you will gain exposure to a broad range of technologies and projects. This organisation prides itself on internal promotion and career development and offers development training. Do not miss out!
What you need to do now
If you're interested in this role or know of someone that may be, please click 'Apply Now' or forward an updated CV to Sally.Beautyman@hays.com.au.
#2988375
About us
At Hays, we invest in lifelong partnerships that empower people and businesses to succeed. You are at the heart of everything we do. With over 50 years’ experience and a workforce of more than 10,000 people across 32 countries, we collectively put our customers, at the heart of everything we do.
Drawing on knowledge that’s unique to our scale, our commitment to understanding your needs and our ability to meaningfully innovate we are more than just a specialist recruitment business. By providing advice, insights and expertise on issues you face in today’s fast paced world of work, we’ll help you make the right decisions for tomorrow.
Looking for the right role for you?
At Hays we know that finding the right role at the right time takes careful consideration. As your lifelong career partners, we’re by your side, every step of the way.
Whether you’re seeking a new opportunity or support in navigating a career change, we bring the expertise and the connections to partner with you to help you realise your ambition.
Providing an unmatched breadth of jobs across industries and professions whilst leveraging our knowledge, employer relationships, learning opportunities and support, we can offer you roles that challenge and excite you.
Take the next step at hays.com.au
