At Hays, we believe in being long-term partners with our people, as well as our customers. Together, we will work for your tomorrow, and the possibilities are endless.
With over 50 years of business success, we have built a reputation as the world leader in specialist recruitment and workforce solutions. Joining Hays isn't just being part of a global business leader; we're also the industry leading recruiting experts in Australia. We offer our people a career like no other.
Your new role
We are seeking an Integration Analyst to join the Hays team based in our Melbourne office. This is a full time permanent role commencing immediately. The salary is $113,000 + Super.
Responsibilities
- Design and improve customer sales and service processes to deliver a seamless and efficient customer experience.
- Serve as the subject matter expert for renewable energy solutions, translating complex technical information into clear and practical guidance.
- Analyse and map customer journeys, identifying opportunities to enhance service delivery, customer satisfaction and operational efficiency.
- Manage customer enquiries and escalations, ensuring timely resolution and coordination across internal teams and external partners.
- Develop training materials, documentation and standard operating procedures to support both customers and internal stakeholders.
- Collaborate with cross-functional teams to support the successful delivery and adoption of solar, battery, EV charging and other consumer energy solutions.
- Experience in customer service, customer success, operations or process improvement, ideally within the renewable energy, utilities or technology sector.
- Strong understanding of consumer energy solutions, including solar, battery storage, EV charging and other emerging energy technologies.
- Proven ability to analyse and improve business processes, customer journeys and service delivery outcomes.
- Excellent stakeholder management and communication skills, with the ability to explain complex technical concepts in a simple and engaging way.
- Strong organisational and project management skills, with the ability to manage multiple priorities and drive continuous improvement.
- Customer-focused mindset with experience using CRM systems and a passion for delivering exceptional customer experiences.
What you need to do now
Contact Sandy Luhr, Senior Talent Acquisition Partner by submitting your application via the Apply Now button.
By joining Hays, you'll be part of an inclusive culture that celebrates diversity. We invite people of all genders, ages, cultures, abilities, backgrounds, and experiences to apply. This includes Aboriginal and Torres Strait Islander peoples, people who belong to LGBTQIA+ community, neurodiverse individuals, and people with disabilities. If you require support and/or adjustments throughout our recruitment process please contact recruitment.anz@hays.com.au
#3009886
About us
At Hays, we invest in lifelong partnerships that empower people and businesses to succeed. You are at the heart of everything we do. With over 50 years’ experience and a workforce of more than 10,000 people across 32 countries, we collectively put our customers, at the heart of everything we do.
Drawing on knowledge that’s unique to our scale, our commitment to understanding your needs and our ability to meaningfully innovate we are more than just a specialist recruitment business. By providing advice, insights and expertise on issues you face in today’s fast paced world of work, we’ll help you make the right decisions for tomorrow.
Looking for the right role for you?
At Hays we know that finding the right role at the right time takes careful consideration. As your lifelong career partners, we’re by your side, every step of the way.
Whether you’re seeking a new opportunity or support in navigating a career change, we bring the expertise and the connections to partner with you to help you realise your ambition.
Providing an unmatched breadth of jobs across industries and professions whilst leveraging our knowledge, employer relationships, learning opportunities and support, we can offer you roles that challenge and excite you.
Take the next step at hays.com.au
