North Sydney | $80,000 - $85,000 + Super
Are you a customer-focused professional who enjoys building relationships, solving problems and delivering exceptional service? We are partnering with a growing financial services organisation seeking a
Client Services & Collections Officer
to join their collaborative and high-performing team.
This is an excellent opportunity for someone with customer service, collections or financial services experience who is looking to further develop their career within a supportive and dynamic environment.
The OpportunityAs a key member of the team, you will play an important role in supporting clients and stakeholders while ensuring a positive customer experience. Your responsibilities will include:
- Managing incoming customer enquiries via phone and email
- Conducting customer-focused collections activities for accounts in arrears
- Maintaining accurate records of customer interactions and collection activities
- Updating customer accounts and database information
- Assisting with weekly arrears reporting
- Building strong relationships with internal and external stakeholders
- Providing solutions and support to customer queries in a professional manner
- Previous experience in customer service, client services and/or collections
- Strong telephone and relationship-building skills
- Excellent verbal and written communication abilities
- High attention to detail and organisational skills
- Strong problem-solving capabilities
- A positive, proactive and team-oriented mindset
- Sound Microsoft Office skills
- Salary package of
$80,000 - $85,000 + Super - Join a supportive and collaborative team culture
- Career development and progression opportunities
- Work with a business that values learning, development and employee growth
- Opportunity to make a genuine impact and build long-term stakeholder relationships
- Be recognised and rewarded for your contribution and success
About us
At Hays, we invest in lifelong partnerships that empower people and businesses to succeed. You are at the heart of everything we do. With over 50 years’ experience and a workforce of more than 10,000 people across 32 countries, we collectively put our customers, at the heart of everything we do.
Drawing on knowledge that’s unique to our scale, our commitment to understanding your needs and our ability to meaningfully innovate we are more than just a specialist recruitment business. By providing advice, insights and expertise on issues you face in today’s fast paced world of work, we’ll help you make the right decisions for tomorrow.
Looking for the right role for you?
At Hays we know that finding the right role at the right time takes careful consideration. As your lifelong career partners, we’re by your side, every step of the way.
Whether you’re seeking a new opportunity or support in navigating a career change, we bring the expertise and the connections to partner with you to help you realise your ambition.
Providing an unmatched breadth of jobs across industries and professions whilst leveraging our knowledge, employer relationships, learning opportunities and support, we can offer you roles that challenge and excite you.
Take the next step at hays.com.au
