Job Requisition ID: 41876

• Help keep Deloitte's Sydney practitioners connected and productive through high-quality Level 2 support across a modern Microsoft workplace environment.


• Thrive in an innovative, collaborative people culture


• Learning roadmaps at every level (virtual, classroom & self-paced)

Join our Sydney ITS Service Centre team in an onsite Senior Consultant role where you'll deliver responsive technical support that helps our people do their best work.




What will your typical day look like?



Working across a modern Microsoft environment, this role focuses on Level 2 support for incidents, service requests and technical issues across Windows 11, Microsoft 365, mobile devices, collaboration technologies and workplace tools. You'll troubleshoot problems, resolve technical issues and help practitioners stay productive with minimal disruption.



Support will also extend to Intune-managed devices, onboarding and device deployments, making sure people have the right technology set up from day one. Along the way, you'll help improve the end-user experience by identifying recurring issues, contributing to practical fixes and supporting a smooth, consistent service.



Beyond day-to-day support, you'll partner with internal technology teams on service improvements, technology rollouts and knowledge sharing initiatives. The work offers exposure to enterprise-scale platforms including Microsoft 365, Entra ID, Intune, JAMF and ServiceNow, in a team that values curiosity, collaboration and continuous development.




About the team



The ITS Service Centre is the frontline of technology support for Deloitte Australia's practitioners. The team provides onsite and remote support across workplace technology, collaboration tools, mobile devices and end-user platforms, combining strong technical capability with a customer-first mindset to deliver a high-quality support experience. It's a collaborative environment where knowledge sharing, learning and career development are actively encouraged.




Enough about us, let's talk about you



You may have all or some of the following skills/experiences:

• 4-7 years of IT Support, Desktop Support or End User Computing experience in a Microsoft environment


• Strong technical capability across Windows 11, Microsoft 365, Intune, Entra ID and endpoint management


• Experience supporting laptops, mobile devices, peripherals and collaboration technologies


• Experience working with ITSM principles and platforms such as ServiceNow


• Strong troubleshooting, analytical and problem-solving skills


• Excellent customer service and communication skills


• Experience with JAMF and Apple devices, Microsoft, Apple or ITIL certifications, or exposure to Teams Rooms, AV technologies, workplace technology deployments or AI-enabled tools such as Copilot


• Ability to delegate taks and coach juniors.

Why Deloitte?




At Deloitte, we focus our energy on interesting and impactful work. We're always learning, innovating and setting the standard; making a positive difference to our clients and our society. We put coaching at the heart of what we do, helping our people grow their careers in any direction - whether it be up, moving into something new, or even moving across the world.




We embrace diversity, equity and inclusion. We have a diverse collection of people from different backgrounds, with different experiences, gender identities, abilities and thinking styles. What binds us together is a shared commitment to value everyone's perspective and to cultivate inclusion; so that our work environment is a safe space we can all belong.




We value in-person connection with our clients and our colleagues. We offer several ways for you to work flexibly so that you can serve your clients, stay connected with your team, and manage your personal priorities.




We help you live and work well. To support your personal and professional life, we offer a range of perks and benefits, including retail discounts, wellbeing leave, paid volunteering days, twelve flexible working options, market-leading parental leave and return to work support package.




Next Steps



Sound like the sort of role for you? Apply now, we'd love to hear from you!



#linkedin



By applying for this job, you'll be assessed against the Deloitte Talent Standards. We've designed these standards so that you can grow in your career, and we can provide our clients with a consistent and exceptional Deloitte employee experience globally. The preferred candidate will be subject to background screening by Deloitte or by their external third-party provider.