Hays is partnering with a highly regarded organisation currently undergoing significant growth and transformation within its life insurance division.
With a strong focus on customer outcomes, operational excellence and continuous improvement, the business is investing heavily in leadership capability and is seeking a highly experienced operational leader to play a critical role within its life claims and insurance function.
Your new role
Reporting to a senior executive, this role sits above frontline leadership and operates as a true leader of leaders.
You will be responsible for driving operational performance, capability uplift, strategic initiatives and service excellence across a large claims and insurance operation while leading a team of experienced people leaders.
Key responsibilities include:
- Leading operational strategy and execution across claims and insurance functions
- Developing and mentoring leadership teams to deliver high-performing outcomes
- Driving operational improvement, transformation and change initiatives
- Managing performance against service, quality and regulatory expectations
- Working closely with senior stakeholders across risk, technology, legal, product and operations
- Supporting strategic business growth and future operating model initiatives
- Building a strong performance culture focused on customer and member outcomes
What you'll need to succeed
To be successful, you will bring:
- Proven leadership experience within life insurance
- Technical life claims exposure
- Strong stakeholder management and executive communication skills
- Experience leading transformation, change and operational improvement initiatives
- A strong understanding of governance, risk and compliance within regulated environments
- The ability to balance strategic thinking with operational execution
- A collaborative and people-focused leadership style
- Full Australian working rights
- Circa $150,000 - $160,000 base + super
- Annual performance incentive of up to 12%
- Opportunity to work directly alongside senior leadership
- Significant visibility and influence across the business
- Opportunity to lead transformational initiatives
- Hybrid working environment (up to 3 days at home)
- Long-term career development opportunities within a growing organisation
- Extra wellbeing leave on top of annual leave allowance
If you're interested in this opportunity and believe you have the leadership capability and operational expertise to succeed, click Apply Now.
Alternatively, contact Joshua Sterling at Joshua.Sterling@hays.com.au for a confidential discussion.#3020664
About us
At Hays, we invest in lifelong partnerships that empower people and businesses to succeed. You are at the heart of everything we do. With over 50 years’ experience and a workforce of more than 10,000 people across 32 countries, we collectively put our customers, at the heart of everything we do.
Drawing on knowledge that’s unique to our scale, our commitment to understanding your needs and our ability to meaningfully innovate we are more than just a specialist recruitment business. By providing advice, insights and expertise on issues you face in today’s fast paced world of work, we’ll help you make the right decisions for tomorrow.
Looking for the right role for you?
At Hays we know that finding the right role at the right time takes careful consideration. As your lifelong career partners, we’re by your side, every step of the way.
Whether you’re seeking a new opportunity or support in navigating a career change, we bring the expertise and the connections to partner with you to help you realise your ambition.
Providing an unmatched breadth of jobs across industries and professions whilst leveraging our knowledge, employer relationships, learning opportunities and support, we can offer you roles that challenge and excite you.
Take the next step at hays.com.au
