IT Support Engineer - Germany (Confidential Client)




About the Role



Our client, a major service provider working closely with public sector organizations across Europe, is seeking an
IT Support Engineer to join their team in Germany. The company plays a crucial role in supporting services across multiple locations, ensuring operational continuity across their nationwide sites. This is a unique opportunity to work in a mission-driven environment within a multicultural and dynamic setting.




Key Responsibilities

• Provide 1st and 2nd level support for Windows 10, Microsoft Office, and Active Directory environments


• Manage the setup and maintenance of IT systems across multiple locations in Germany


• Conduct needs analysis and set up user workstations, maintaining thorough documentation


• Support telephony systems including VoIP and mobile solutions


• Maintain and configure printer infrastructure (ORS printer solutions)


• Identify opportunities for process optimization and present recommendations

• Completed apprenticeship as an IT specialist for system integration or equivalent experience


• Solid experience working within a Microsoft infrastructure environment


• Strong communication and client-facing skills


• Proactive and structured approach to troubleshooting and support


• Able to manage and prioritize multiple support requests independently