About the Role

We are seeking a creative and proactive Change Management & Communications Specialist to support a large-scale business transformation program. This role will focus on driving stakeholder engagement, communications, change adoption, and readiness across the organization. You will play a key role in translating complex business and technology initiatives into compelling stories that inspire engagement and encourage adoption.

Key Responsibilities

Change Communications & Employee Engagement

• Develop and execute communication and engagement plans to support transformation initiatives and user adoption.
• Create high-quality communication materials including newsletters, presentations, leadership messages, videos, success stories, infographics, and promotional content.
• Translate complex business and technology concepts into clear, engaging, and audience-appropriate messaging.
• Ensure consistency in messaging, branding, and communication standards across all change activities.
• Support executive communications and leadership engagement initiatives where required.

Stakeholder Engagement & Adoption

• Organize and facilitate change-related activities including roadshows, workshops, town halls, Lunch & Learn sessions, community calls, and engagement campaigns.
• Partner with Change Champions and key stakeholders to drive awareness, readiness, and adoption.
• Develop communication toolkits, engagement materials, and guidance for stakeholder groups.
• Build strong relationships across business and technology teams to support successful transformation outcomes.
• Monitor stakeholder sentiment, readiness, confidence, and adoption levels throughout the change journey.

Change Impact & Insights

• Analyze change impact assessments across different stakeholder groups and user personas.
• Collect and interpret feedback through surveys, focus groups, workshops, and engagement activities.
• Identify adoption risks and opportunities, and recommend targeted communication and engagement strategies.
• Use data-driven insights to continuously improve communication effectiveness and change outcomes.
• Support overall change management activities to ensure successful implementation and business readiness.

Requirements

• 3-7 years of experience in Change Management, Internal Communications, Employee Engagement, or Transformation programs.
• Excellent communication, storytelling, and content development skills.
• Strong stakeholder management, facilitation, and relationship-building abilities.
• Experience engaging frontline users and business stakeholders.
• Ability to simplify complex concepts for diverse audiences.
• Proficiency in Microsoft 365, PowerPoint, and communication/design tools such as Canva, Envato, and AI content creation platforms.