Responsibilities:

• Champion the one-stop personal banking services at Contact Centre
• Deliver quality services to customers through inbound/outbound calls and e-Channel, and grasp opportunities to cross-sell appropriately
• Identify and develop long-term customer relationship with existing and prospective customer
• Provide relevant and suitable products and services to meet customers' financial needs in order to achieve business targets
• Address customer feedback / complaints professionally
• Assist the superiors in implementing the implementation in accordance with the unit development guidelines and policies

Requirements:

• Diploma or above is preferred
• Qualifications of IIQE and HKSI
• Sound knowledge and at least 4 years of relevant working experience in retail banking services and products, including but not limited to insurance and investment products
• With strong ability to cope with fast & dynamic pace, remarkable organizing & problem-solving techniques
• Customer-focused, independent, self-motivated and able to work under pressure
• Excellent interpersonal and communications skills with good command of English and Chinese in both verbal and written including Putonghua
• Proficient in PC applications, such as MS Office and Chinese inputs
• May required on-shift duty as needed
• Applicants with more experiences will be considered as Personal Banking Manager (Contact Centre)

If you are applying for in-scope position(s) under the Mandatory Reference Checking Scheme (i.e., A role carrying out regulated activities licensed by the IA, SFC & MPFA), you are required to undergo the Mandatory Reference Checking. Our responsible recruiter will inform you the details of the MRC process and the requirements in due course. For details, please click here .