Head of Change and Deployment

BNP Paribas offers you an exciting career opportunity in an international, challenging business environment characterized by high pace and diversity with focus on creating valuable relations with our customers. We offer a competitive salary & benefits package and also an excellent work environment where you’re valued as part of our team!

BNP Paribas in Asia Pacific - https://careers.apac.bnpparibas

In Asia Pacific, BNP Paribas is one of the best-positioned international financial institutions with an uninterrupted presence since 1860. Currently with over 17,000 employees* and a presence in 14 markets, BNP Paribas provides corporates, institutional and private investors with product and service solutions tailored to their specific needs. It offers a wide range of financial services covering corporate & institutional banking, wealth management, asset management, insurance, as well as retail banking and consumer financing through strategic partnerships.

Position Purpose

ITO Client Management (ITO CM) is a global IT and Operations (ITO) group responsible for managing all client related information within the Corporate and Investment Bank (CIB), including client on boarding, client services, Loan services and client referential data management. Client Management also provides support to a number of global functions, namely Legal, Compliance and Product Control, as well as for cross-business activities such as customer relationship management.


Direct Responsibilities

• Management of the Change and Deployment team composed of Project Managers
• Work closely with the Sponsors & users to inventory, clarify and consolidate their requirements
• Consolidate the cost/benefit analysis and get sign off
• Ensure the projects are properly defined, planned, resourced and sponsored
• Identify sub-projects impacted and ensure dependencies are clearly identified and managed
• Write Functional Specifications where required
• Monitor progress and report on implementation of the projects
• Manage risk and communicate appropriately
• Ensure any project considers regulatory or compliance guidelines, as well as, Client Management IT and Project Management controls and methodology

Technical & Behavioral Competencies


• Business Analysis:
o Requirements gathering techniques: interviews, workshops, user observation
o Requirements capture: use cases, mock-ups, process flows
o Functional specification documentation
o Process modelling and re-engineering

• Training:
o Preparation of materials
o Planning of training programmes
o Delivery of training sessions

• Deployment Management
o Defining the deployment plan
o Managing reconciliation / roll-over from legacy to new
o Communication of change to users and stakeholders
o Promotion of new services to drive user uptake

• Work stream Management:
o Planning, co-ordination and execution of work streams
o Risk and issue tracking, management and resolution
o Progress tracking, status reporting

• Documentation:
o Clear and concise documentation of business requirements, functional specifications etc.

• Communication:
o Clear and concise - both written and verbal in English
o To different audiences: users, stakeholders, sponsors
o Via different mediums: presentations, reports, meeting minutes
o Good listening skills
o Proactiveness

• Change Management:
o Successful delivery of business change projects within complex organisational environments

• Team Management


• Positive and constructive thinking, always looking for improvements within the team and organization.
• Flexibility, able to work alone or within small teams, open to new practices & methodologies in a rapidly changing and multi-cultural environment
• Professionalism & Communication, to clearly communicate issues and objectives to all levels of the organization
Ability to manage under pressure, running multiple projects in parallel

Hong Kong Hong Kong Hong Kong HK