Our client, a leading bank in Hong Kong, is seeking a Head of Client Onboarding to lead end-to-end delivery across its institutional and corporate client portfolios. He/She is responsible for driving operational excellence by significantly reducing the average time-to-revenue for new clients, while increasing measurable straight-through-processing rates across key product verticals, including Cash Management, API connectivity, Trade Finance, and Securities.

Responsibilities

2. Own end-to-end project management for client onboarding and implementation across Cash Management, API Connectivity. Trade Finance, Securities businesses
3. Define and drive the target operating model for implementation (process, governance, roles, and delivery approach).
4. Act as the primary escalation point for implementation risk, including: resourcing conflicts, client readiness gaps, technical defects, and drive timely resolution to protect go-live timelines.
5. Improve delivery performance to achieve: reduction in onboarding time-to-revenue, measurable uplift in STP rates
6. Be involved with pre-sales pitching and post-sales implementation, serving as the client-facing implementation lead (including platform implementation and client-side readiness/requirements).
7. Use deep implementation experience to identify/innovate new sales opportunities during onboarding, leveraging client interactions to expand platform adoption.

Requirements

2. Cantonese is Mandatory
3. Over 12+ years in transaction banking, corporate banking, trade finance, payments or securities, with senior-level experience in either client implementation delivery or fintech/platform partnership origination
4. Proven track record managing complex, multi-stakeholder system integrations
5. Strong project/implementation leadership experience across multi-product onboarding.
6. Proven ability to manage escalation, resolve delivery risks, and ensure implementation on time.
7. Solid experience in pre-sales engagement + post-sales delivery, with client-facing credibility.

If you are interested in finding out more about this career opportunity, please email your resume to Wanny Soh, wannysoh@puresearch.com