Job Description

The objective of the CFR Control Management team is to identify, assess, mitigate, and report on Operational Risk within BU processes for CFR to ensure adherence to regulatory standards, Amex policy and enhance the BU's resilience through managing a clear methodology of inherent and residual risk.
The role is focused on ensuring control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.

Responsibilities

Analyst, Credit & Fraud Risk, Control Management Control Framework will:

• Support implementation and ongoing enhancement of the Credit & Fraud Risk control framework
• Assist in identifying operational risks across business processes, systems, products, and change initiatives
• Partner with business process owners to assess inherent and residual risk and align processes with Amex policy and regulatory expectations
• Support documentation and maintenance of key controls, control objectives, ownership, and monitoring expectations
• Review process and control inventories to ensure accuracy, completeness, and framework alignment
• Identify control gaps and opportunities to strengthen control design, coverage, and process resilience
• Develop analytical insights from operational risk, control, and governance data to identify trends, emerging risks, control gaps, and areas requiring leadership attention
• Maintain risk dashboards, KRIs, reporting materials, and governance updates to support leadership oversight
• Coordinate with Control Management, Risk, Compliance, Internal Audit, and business partners to support framework execution
• Share insights, themes, and better practices across the enterprise
• Support a strong culture of operational risk awareness and accountability

Qualifications

Required Qualifications:

• Understanding of operational risk lifecycle activities, including risk identification, assessment, mitigation, monitoring, and reporting
• Strong analytical and problem-solving skills, with the ability to analyze data, identify trends, and evaluate risk scenarios
• Strong project management, communication, and stakeholder management skills
• Ability to manage multiple priorities with strong attention to detail

Preferred Qualifications:

• Bachelor's degree in business, Risk Management, or related field; advanced degrees or certifications are advantageous
• Experience in at least one of the following:
  • Risk management, operational risk management, control management, internal audit, compliance, process governance, or a related function
  • Supporting operational risk and control framework implementation or enhancement
  • Identifying operational risks across processes, systems, products, or change initiatives
  • Supporting process mapping, control documentation, control design assessments, or control inventory management
  • Maintaining dashboards, KRIs, governance routines, or thematic risk reporting
  • Identifying control gaps and recommending control improvements
  • Working with cross-functional partners across Risk, Compliance, Internal Audit, Technology, Product, or business teams

About Us

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

About the Team

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.