Job Description

The Colleague Experience Group (formerly HR) is focused on providing a great colleague's experience every day. Our mission is to obsess over understanding the colleague's experience at a deeper level to co-create simple and great ways of working that enable everyone to be and deliver their best. Within CEG, the Colleague Services (CS) organization plays a critical role in providing outstanding services, capabilities, data, and insights to enable that great colleague experience.

The Oracle Guided Learning (OGL) Functional Consultant - Oracle Fusion HCM is responsible to lead the implementation, administration, and optimization of Oracle Guided Learning for Oracle Fusion HCM. The ideal candidate will have extensive experience creating contextual, role-based in-application guidance to improve user adoption, reduce training effort, and enhance the end-user experience across Oracle Fusion HCM modules.

The candidate will collaborate with HCM functional consultants, HR business stakeholders, change management teams, and technical teams to design, deploy, and maintain Oracle Guided Learning content aligned with Oracle quarterly updates and organizational business processes.

Responsibilities

• Design, develop, and deploy Oracle Guided Learning (OGL) content across Oracle Cloud applications.
• Configure and maintain OGL walkthroughs, process guides, help panels, banners, Beacons, smart tips, announcements, and contextual help.
• Develop interactive in-application guidance to support Oracle Cloud business processes.
• Configure segmentation rules to deliver personalized guidance based on user roles, business units, or application context.
• Manage OGL content lifecycle including development, testing, deployment, versioning, and retirement.
• Monitor adoption metrics and optimize guidance using OGL analytics.
• Coordinate User Acceptance Testing (UAT) for digital adoption content.
• Support Oracle Cloud quarterly updates by reviewing and updating impacted OGL content.
• Work with change management and training teams to improve user adoption and reduce support tickets.
• Maintain governance standards, naming conventions, and content quality.
• Create technical and functional documentation for OGL configurations and best practices.

Qualifications

• Minimum 4 years of Oracle Guided Learning implementation and administration.
• Expertise in Configuring OGL walkthroughs, process guides, help panels, banners, Beacons, smart tips, announcements, and contextual help.
• Experience working in Agile delivery environments and global implementations.
• Basic knowledge of Oracle Fusion HCM - Core HR setup and configuration.
• Experience supporting Oracle quarterly releases, testing, troubleshooting, and production support activities.
• Strong analytical, problem-solving, communication, stakeholder management, and documentation skills.
• Experience with Oracle AI Agent Studio or AI-enabled HCM capabilities.
• Oracle HCM Cloud certification(s) preferred

About Us

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

About the Team

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.