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Colleague & Labor Relations (Employee Relations) Specialist

American Express Shinagawa, Japan
Posted 9 days ago Permanent Competitive
Colleague & Labor Relations (Employee Relations) Specialist
You Lead the Way. We've Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you'll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we're supporting our customers' financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what's possible - and we're proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.

As a part of the Colleague Experience Group we strive to provide a great colleague experience every day. We obsess over understanding the colleague experience at a deeper level to co-create simple and great ways of working that enable everyone to be and deliver their best. We make a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they're ready to take on a new career path, we're right there with them, giving them the guidance and momentum into the best future they envision.

Join Team Amex and let's lead the way together.

How will you make an impact in this role?

  • The Colleague & Labor Relations ("CLR") Specialist (also referred to as the Employee & Labor Relations Specialist) will be a member of the Japan Colleague Experience Group ("CEG" , formerly Human Resources) and will be responsible for Japan and Korea championing solutions that drive a fair and consistent colleague experience, support the business, and minimize legal exposure. While demonstrating the American Express Leadership Behaviours and Blue Box Values, this individual will:

    • Continuously seek opportunities to deliver the highest quality employment and labour relations solutions

    • Drive proactive, data-driven trend identification and solutions to support CEG and business strategies

    • Establish and maintain strong risk, control, privacy and audit practices across all processes, programs and partners

    • Build strong relationships with key stakeholders throughout American Express including Colleague Strategic Partners (formerly HR Business Partners), Compliance, Safety, Security, Internal Audit, Health and Wellness and the General Counsel's Organization

    General Responsibilities:

    • End-to-end management of complex employment relations cases (performance management, disciplinary procedures, grievance investigations) and tracking through the global case management tool

    • Provide support to new business initiatives including process guidance for consultation and documentation support

    • Provide CLR specialist advice to the CEG team in different areas of their roles

    • Support the implementation of global organizational change initiatives or projects to drive efficiency and add CLR value

    • Deliver CLR training to leaders and employees to identify opportunities to reduce labor risk and research and develop strategic initiatives to mitigate it

    • Review and update CEG policies and procedures

    • Respond to CEG/CLR enquiries escalated from the American Express Colleague Service Center

Minimum Qualifications

• 3+ years of progressive HR experience with concentration in Employee & Labor Relations

• Bachelor's degree in Business Administration, Human Resources or a related discipline

• A solid understanding of the Labor Code of the Japan (Korea) and labor-related regulations

• Prior knowledge and experience in conducting sensitive investigations

• Strong organizational skills and a demonstrated drive for results

• Excellent communication and presentation skills; able to cascade complex messages in simple form

• Excellent relationship and interpersonal skills, including the ability to influence leaders and colleagues at all levels, challenge the status quo, confront difficult issues and demonstrate a high degree of comfort with ambiguity

• High resilience from high stress situations

• High degree of Objectively

• Fluent Japanese and English language skills

• Intermediate or above IT literacy

Preferred Qualifications

  • 2 years+ People Leader's experience

Qualifications

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

  • Competitive base salaries
  • Bonus incentives
  • Support for financial-well-being and retirement
  • Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
  • Generous paid parental leave policies (depending on your location)
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Job ID  24009938
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