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GNA - Operation Support

American Express Shinagawa, Japan
Posted 29 days ago Permanent Competitive
GNA - Operation Support
This is a disability hiring position.

You Lead the Way. We've Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you'll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Job Responsibilities

For customers applying for a new card, we comply with laws and regulations such as the Act on Prevention of Transfer of Criminal Proceeds, as well as internal rules, and carry out identity verification procedures to smoothly issue cards as quickly as possible.

  • Identity verification operations in compliance with the Act on Prevention of Transfer of Criminal Proceeds
  • Reception duties such as opening and scanning of application forms
  • Confirmation of deficiencies such as omissions in documents
  • Correspondence to applicants via email
  • Application form management
  • Data entry
  • Responding to various inquiries from other related departments and outsourcing companies.
  • Other processes related to card application forms (mainly pre-examination work)

Qualifications

  • Micro office knowledge (Word, Excel)
  • Business-level typing speed
  • Smooth communication skills
  • Business level Japanese
  • Accuracy in carrying out processes in compliance with various laws and internal rules.
  • Responsiveness to change
  • Learn and acquire new skills
  • Problem-solving skills
  • Be a team player.
  • A sense of responsibility to see things through to the end.
  • Keep strong integrity and Blue Box Value to achieve Amex vision and mission.
  • Promote open, positive and effective communication and cooperation among team members, colleagues and stakeholders with high integrity.

Qualifications

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

  • Competitive base salaries
  • Bonus incentives
  • Support for financial-well-being and retirement
  • Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
  • Generous paid parental leave policies (depending on your location)
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Job ID  24003343
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