Client Manager, Charles River Development, Vice President Client Manager, Charles River Development, Vice  …

State Street Corporation
in Tokyo, Tokyo-to, Japan
Permanent, Full time
Be the first to apply
State Street Corporation
in Tokyo, Tokyo-to, Japan
Permanent, Full time
Be the first to apply
State Street Corporation
Client Manager, Charles River Development, Vice President
Who we are looking for
Charles River Development (CRD) is a rapidly growing and profitable financial software and services firm whose customers include the world's top investment management, wealth management, banking and insurance firms. The Client Manager position establishes long-term relationships with our Japanese based customers through continuous review and improvement of customer's use of CRD products and services.

Why this role is important to us
The team you will be joining is a part of Charles River Development (or CRD), that became a part of State Street in 2018. CRD helps create enterprise investment management software solutions for large institutions in the areas of institutional investment, wealth management and hedge funds. Together we have created first open front-to-back platform - State Street Alpha, that was launched in 2019.
Join us if delivering next generation infrastructure, using emerging technologies like AI and Blockchain sounds like a challenge you are up for.

What you will be responsible for
As Client Manager you will be reporting to the Manager of Client Management, Asia Pacific. This role involves enhancing CRD's long-term relationships with our customers through continuous review and improvement of customers' use of CRD products and services. Review and improvement includes pro-active communications, internal advocacy and on-going solicitation of feedback regarding our products and services.

The role is based in our Tokyo office and will involve taking responsibility for the ongoing relationship with many of the world's most significant investment management, banking and insurance companies that are existing clients of Charles River.

The Client Manager will not only be expected to build and maintain an excellent relationship with each client, but also take responsibility for country initiatives to enhance the reputation of the product in the Japan market in particular.
  • Developing and implementing mechanisms for:
    • Pro-active, out bound communications to existing customers
    • Solicitation of feedback from customers on CRD's products and services
    • Semi-annual third-party customer satisfaction surveys
    • Establishing personal contact with Charles River customers at Project Sponsor/Executive levels (in conjunction with Manager of RM)
    • The incumbent and his team will be responsible for Clients in Japan including those hosted and using Charles River Managed Services.
  • Becoming versed in configuration and tuning of CRD's software solutions for Portfolio Management, Execution, Compliance, Post Trade, Data and Performance.
  • Managing interfaces between this function and Implementation Managers, Technical Support, and Product Management.
  • Refining mechanisms to track all aspects of a customer's relationship within CRD and leveraging them to enhance and better forecast the customer relationship.
  • Serve as liaison to Support and Product Management to identify, validate and prioritise product enhancements for the Japan region.
  • Primary driver of product upgrades and initially working through the upgrade process with clients to ensure they understand best practices and the range of engagement models.
  • Co-ordinate and advise on regional client conferences.

What we value
These skills will help you succeed in this role
  • Front Office and instrument type knowledge across equities, fixed income, derivatives, FX etc
  • Demonstrated ability to client face at a high level using a hands-on approach.
  • Understanding of multi-tier technical architectures and relational database structures. Familiarity with SQL, FIX, Crystal Reports, messaging and web services a plus.
  • Demonstrated ability to meet self-imposed deadlines with proactive account management skills, and a track record of balancing the demands of multiple client accounts.
  • Have an established successful Client Management track record.
  • Fostered relationships with Head Traders, Portfolio Managers, C-level Management in major and medium sized corporations.
  • Negotiated resolutions to difficult relationship issues to the advantage of both customers and employers.
  • Superior oral and written communication and interpersonal skills. Must be fluent in Japanese at a business level and be comfortable dealing with people of all levels.
  • Strong analytical skills.
  • Able to differentiate and work at strategic and tactical levels simultaneously.

Education & Preferred Qualifications
  • Minimum of 5 years of Financial / Software Services industry background with financial market information systems preferred.
  • Bachelors Degree from a leading university or college in Business Management, Economics, Finance, Computer Science or the like.

Additional requirements
  • Travel up to 10% may be required.
  • Japanese language skills a must and European language will be considered a plus.

About State Street
What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.
Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You'll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.
Company Overview

From technology and product innovation to corporate responsibility and community development, we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people - strengthening markets, building communities and creating opportunities for growth.

We owe that longevity to the commitment, expertise and creativity of our employees. Our continued success depends on our ability to attract and develop the best talent in the industry. That's why we're keenly focused on employee development, corporate citizenship and inclusion.

For us, success comes in the mark we make as an organization - for the industry, our clients, our communities and each other.

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