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Client Success Manager Japan (Worldpay)

FIS, Inc. Tokyo, Japan
Posted 29 days ago Permanent Competitive
Client Success Manager Japan (Worldpay)
Are you ready to unleash your full potential? We're looking for people who are passionate about payments to chart Worldpay's path to being the largest and most-loved payments company in the world.

About the team

Our International Merchant Solutions division at Worldpay is booming. With significant revenue increases year on year, the business is the engine room of our global strategy. As experts in what we do, we operate across verticals that represent the most exciting opportunities for global eCommerce growth - Digital Content, Retail, Airlines, Crypto, Regulated Gambling and Travel - and in doing so we are privileged to partner with many of the world's most dynamic organizations.

What you will be doing

As a Client Success Manager, you will be responsible for ensuring excellent and consistent rapport with Worldpay enterprise clients. You will act as the primary liaison for the service side of the client relationship, including ongoing relationship management, escalations, project oversight and service delivery.
  • Ensure a positive and consistent relationship for an assigned portfolio of large enterprise clients.
  • Serve as primary point of contact to support problem resolution and ensure client retention.
  • Develop strong working relationships with assigned clients and Worldpay resources.
  • Collaborate effectively with your team and internal stakeholders, improving and challenging existing internal processes for the benefit of the customer.
  • Identify opportunities to grow our clients' share of wallet through cross-sell of value-added services.
  • Coordinate with clients, relationship managers and other appropriate areas to ensure clients are properly serviced and all operational arrangements are in place to service assigned accounts.
  • Other related duties assigned as needed.

What you bring:
  • Bachelor's degree or the equivalent combination of education, training, or work experience.
  • The ability to establish and maintain effective working relationships, both internally as well as externally
  • Organizational and time management skills
  • Broad knowledge of Worldpay products and related services
  • A strong aptitude to analyze and solve problems.
  • Business level / native Japanese language proficiency is required.
  • Prior banking or finance related experiences a plus.

What we offer you
  • A competitive salary and benefits.
  • A variety of career development tools, resources, and opportunities.
  • The chance to work on some of the most challenging, relevant issues in the payment industry.
  • Time to support charities and give back in your community.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass
Job ID  JR0272356
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