Client Support Team Manager

Job Summary

• Tokyo
• Permanent
• BBBH812605
• Jun 21, 2022
• Competitive
• English: Intermediate/Business
  Japanese: Native

Job Description
Manage a team of experienced Customer Support professionals for B2B financial solutions.

Roles/Responsibilities

• Team management of Client Support members on a wide range of financial solutions in areas such as Investment Management.
• Maintain, develop and review key performance metrics.
• Assist and coach the team in order to provide a positive client experience and liaise with other teams for product improvement suggestions.
• Delivery of key projects for the improvement of CX.
• Recruitment and screening of new talent.

Required skills

• Strong understanding of the financial services industry and/or financial solutions, data and analytics.
• 3-5 years' experience successful management of customer service team.
• Strong understanding of Customer Service practices and performance improvement strategy.

About our client

Global financial solutions company with a wide range of specialist areas

Morgan McKinley Asia Pac is acting as an Employment Agency in relation to this vacancy.