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Client Support Team Manager

Morgan McKinley
Tokyo, Japan
Posted 4 days ago Permanent Competitive
Client Support Team Manager
Job Summary
  • Tokyo
  • Permanent
  • BBBH812605
  • Jun 21, 2022
  • Competitive
  • English: Intermediate/Business
    Japanese: Native
Job Description
Manage a team of experienced Customer Support professionals for B2B financial solutions.

Roles/Responsibilities
  • Team management of Client Support members on a wide range of financial solutions in areas such as Investment Management.
  • Maintain, develop and review key performance metrics.
  • Assist and coach the team in order to provide a positive client experience and liaise with other teams for product improvement suggestions.
  • Delivery of key projects for the improvement of CX.
  • Recruitment and screening of new talent.
Required skills
  • Strong understanding of the financial services industry and/or financial solutions, data and analytics.
  • 3-5 years' experience successful management of customer service team.
  • Strong understanding of Customer Service practices and performance improvement strategy.
About our client

Global financial solutions company with a wide range of specialist areas

Morgan McKinley Asia Pac is acting as an Employment Agency in relation to this vacancy.

Job ID  BBBH812605
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