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Customer Delivery Consultant, Calypso, FinTech

Nasdaq Tokyo, Japan
Posted 16 days ago Permanent Competitive
Customer Delivery Consultant, Calypso, FinTech
Why Nasdaq

When you work at Nasdaq, you're working for more open and transparent markets so that more people can access opportunities. Connections can be made, jobs can be created, and communities can thrive. We want all our employees to have access to opportunity, too. That means planning for career growth, ensuring you have the tools you need, and promoting an inclusive culture where we're all valued for our unique perspective.

Here, you will work for a global tech leader committed to breaking down barriers to inclusive prosperity. We see technology as a means to free people up to work together more productively and effectively by centralizing data, analytics, and market intelligence.

Here, we're committed to building a more diverse and inclusive workforce. Not only is it our responsibility to do better, but we also need representative voices to power the fresh thinking that is vital for our business and our clients.

What We Offer

We are seeking a Customer Delivery Consultant to work in a customer - facing role that will drive our Japan Back Office focused implementations. You will have functional experience gained in the capital markets industry working for a software vendor or consultancy. Your expertise is in the support and/or implementation of a Back Office system.

You can expect an autonomous but fast-paced work environment where you are recognized for your results and ability to drive things forward. Every day brings many opportunities to learn and grow and rewards with a global impact we create.

What You Will Do
  • Work directly with customers to gather, scope and understand business requirements, and steer them towards Calypso's best practice solutions to the extent possible
  • Work hands on with the system to configure it and test it to ensure that it meets the business requirements whenever there is deviation from Calypso's out of the box solution
  • Follow up with the client's end users to validate the solution delivered, achieve signoff, and continue to move the system toward launch
  • Identify and raise approved core product gaps, and follow up through Calypso's internal process until delivery. During the development of enhancements, you will work with either the Calypso core development or customer development to iteratively test improvements to ensure they will meet business requirements. Finally, you will assist in deployment and validation by the client.
  • Work in conjunction with the Calypso or Client Project Manager to set and handle customer expectations around project timelines. You will be responsible to handle and communicate issues to customer and internal project teams.
  • Handle issues and supervise timeline of deliverables, and proactively keep the client and/or Calypso Project Manager informed of progress. Additionally, you will assist customers with the development of their own internal project plan, including identification of key setup and configuration tasks, scope considerations, timeline and scheduling, and resource requirements.
  • Responsible for training users on basic use of the system, new functionality, etc.
  • Whenever not assigned to a client project, you will work on internal projects (enhancements to out of the box solution, internal tools, etc.).

What We Expect
  • Bachelor's degree in Engineering, Computer Science, Mathematics or Information Systems
  • Strong proficiency in written and spoken Japanese and English
  • With 5 to 10 years of experience working in systems or business analysis and system design within the capital markets industry
  • Experience in the implementation and support of a Back Office system within a Bank, Hedge Fund or Asset Manager
  • Strong knowledge and functional experience in any of the following asset classes: Foreign Exchange and Money Market, Fixed Income, Interest Rate Derivatives, FX Derivatives, Credit Derivatives, Equities and Equity Derivatives, Commodities and Commodity Derivatives
  • Back Office Requirements: Detailed hands-on knowledge about industry-standard back office processing functional areas, including settlements (SWIFT, ACH, FedWire), documentation (confirmation, advices, reset advices, etc.) and accounting (general ledger, PnL accounting, etc.)
  • Experience writing functional and business specifications with proficiency to map conceptual financial and business elements to practical system capabilities
  • A strong demonstrable record of customer service. As a consultant, you need to understand customer needs and build effective relationships. You must be able to convey plans, issues and concerns to clients and team members in a clear, logical and concise manner.
  • Must be customer driven, have the ability to work within a team environment, and be focused on providing a high quality of service to the customer
  • Excellent interpersonal skills. You will spend significant amounts of time educating and training customers, and patience will be a key to success.
  • Strong time management skills
  • Skills to influence decision makers
  • Strong and proven problem solving/analytical skills
  • Willingness to travel regionally (up to 50%), as required

Does It Sound Like You?

Please follow through by clicking the "Apply" link and submitting your application. If your skills and experience are a match, we will be in touch soon. In the meantime, please visit our website and social media channels to learn more about our innovative business, inclusive culture and where a career at Nasdaq can take you.

Our work arrangement is hybrid. You will be coming in to the office at least 2 days per week.

Come as You Are

Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.
Job ID  R0018924
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