Electronic Trading Support

  • Competitive
  • Tokyo, Tokyo-to, Japan
  • Permanent, Full time
  • Morgan McKinley - Tokyo
  • 21 Jan 19

Electronic Trading Support

Language Proficiency

Japanese: Fluent
English: Fluent

A leading financial services technology firm is seeking an experience support professional to face their clients.


  • Manage the production environment being used by clients across buy and sell side across a range of asset classes.
  • Support new customers in onboarding, testing and implementation and then ongoing support.
  • Speak to clients directly without using technical jargon when required, and be able to assist them in high pressure situations.
  • Work closely with other engineering teams to prevent future problems from arising and maintain an excellent production environment.
  • Manage incidents and escalate when required, prioritising your workload and working with teams to SLA's.

Required skills
  • Excellent technical skills across databases, UNIX, scripting and connectivity such as TCP/IP and also middleware messaging technologies.
  • Exposure to one or more financial products across equities, fixed income, derivatives or corporate and retail banking.
  • Strong Japanese skills will be required in this role, you must be able to speak to external clients.

Preferred skills
  • Knowledge of FIX protocol would be a distinct advantage in this position.
  • Exposure to working with buy and sell side clients, hedge funds and brokers.

Personal Attributes
  • Able to perform in high pressure situations will be essential.

About our client

A household name in technology services.

Morgan McKinley Asia Pac is acting as an Employment Agency in relation to this vacancy.