The Goldman Sachs Electronic Trading (GSET) business in Equities consolidates and expands the firm's electronic trade execution. As part of the GSET Engineering team, Production Engineering Frontline partners with trading desks to support execution services for the firm and its clients. The team consists of technical support specialists primarily focused on real-time monitoring, incident response and operational risk management.
This role places you at the heart of our electronic business. Technical support specialists help support the day-to-day operations of the electronic trading systems and the trading desk. The team is expected to interact closely with Trading & Sales business users. As part of the team you will primarily provide operational and technical assistance for a variety of GSET applications and infrastructure. RESPONSIBILITIES AND QUALIFICATIONS
- Provide critical day-to-day production support, incident and crisis management primarily for a variety of GSET offerings.
- Ensure thorough response in entire incident response life cycle.
- Operational risk management of a complex, fast-moving, Equities trading business.
- Proactive management of production services by measuring and monitoring availability, and overall system health.
- Solid knowledge and experience in incident management lifecycle.
- Experience supporting applications in a Linux or Unix environment, with sound knowledge of incident and release management process .
- Systematic problem-solving approach, coupled with outstanding verbal and written communication skills with other groups, technology teams, and business users.
- Strong, committed and reliable team player and strong communicator, able to take direction but also willing to contribute to discussions on design and strategy .
- Solid analytical and problem solving skills with appreciation of technical risk .
- A sense of ownership and drive .
- Comfortable communicating technical topics to non-specialist audiences and business stakeholders.
- Ability to quickly understand new systems and technologies
- Ability to multi-task and be effective working in a fast paced environment
- History of productive interaction with other groups, especially sales, trading and other technology teams.
- Previous experience of supporting electronic trading environments
- Knowledge of financial markets
- Understanding of key networking concepts