Head of Amenities

  • Competitive
  • Tokyo, Tokyo-to, Japan
  • Permanent, Full time
  • Morgan Stanley
  • 12 Dec 17 2017-12-12

See job description for details

Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services. The Firm's employees serve clients worldwide including corporations, governments and individuals from more than 1,200 offices in 43 countries.

As a market leader, the talent and passion of our people is critical to our success. Together, we share a common set of values rooted in integrity, excellence and strong team ethic. Morgan Stanley can provide a superior foundation for building a professional career - a place for people to learn, to achieve and grow. A philosophy that balances personal lifestyles, perspectives and needs is an important part of our culture.

Management of the Amenities services as follows:-

  • Hospitality services such as visitor registration, receptions, the client area meeting room management and the switchboard.
  • Food service operations such as on-site meetings & event catering services, the coffee bar and the grab and go shops.
  • Firm common facilities services such as the floor pantries, the shower rooms, the smoking rooms, the quiet room & employee discount program.
  • Janitorial and facilities services such as office cleaning, office plant maintenance, linen services, and furniture/interior repair & maintenance.
  • Event support services such as guest parking, visitor access control, VIP treatment, event room layout change, food services, coordination with multimedia services, etc.
  • Manage all the service vendors, from vendor selection, contract management, financial reviews, to actual service execution supervision. Build relationship and work together with all the service providers and the business partners
  • Manage stakeholder relationships including joint venture partner (MUMMS).
  • Work in the Asia Amenities management team and participate in the regular calls
  • Control the financials in the all Amenities operations
  • Resource planning to ensure size and structure of team is aligned with workload projections
  • Respond to and management of environment & safety issues as they pertain to facilities management
  • Manage communication with Business Units using such tools as csportal, surveys and user forums
  • Ensure high degree of customer satisfaction and smooth operations within Amenities team
  • On-call availability after office hours for emergency and BCP needs as required
  • Coordination and communication of incident response


Required Skills / Experience: (Knowledge, skills, and abilities to qualify for position)

  • Fully bilingual (Japanese and English business communication)
  • Management skills
  • Outgoing with strong leadership and interpersonal skills
  • Strong problem solving and negotiation skills
  • Excellent communication skills with both internal and external clients
  • Basic PC skills including outlook, excel, word, PowerPoint, etc.
  • Minimum 7 years experience in facilities management, hospitality or in customer service related industry including 2 years in managerial level
  • Graduate degree from University or equivalent

Desirable Qualifications:

  • Formal degree/qualification or training in hospitality or hotel management, property and/or facilities management
  • Management experience in investment banking industries