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Robert Half Japan

Head of Customer Success Manager (US SaaS Vendor)

Robert Half Japan Tokyo, Japan
Posted 19 days ago Permanent Competitive
Company Profile

A world leading customer engagement platform vendor. Serves clients worldwide, helping businesses engage with their customers through personalized and targeted information across various channels.

The Role

*It's a people management role.

Mission: Lead and oversee a dynamic Customer Success team, make renewal sales with customer by understanding/analysis their true needs.
  • Lead and support a Customer Success team, overseeing recruitment, staff development, performance management, and ensuring team satisfaction.
  • Drive your team to meet key performance indicators (KPIs) related to platform adoption, customer renewal, expansion, and advocacy.
  • Collaborate with Sales Leadership for alignment and positive commercial outcomes.
  • Empower users to independently and efficiently utilize our platform and features.
  • Understand each customer's evolving business and technical goals, demonstrating continuous value.
  • Build strong relationships with customers' senior stakeholders and advocate their business use-cases to product development.
Your Skills

You are an experienced Customer Success professional and a leader who motivates your team to achieve goals.
  • Business Fluent in Japanese & English
  • 3+ years' experience managing or mentoring staff
  • 5+ years relevant experience in a related area for example, Customer Success, Consultancy, Account Management or Marketing
  • Better to have project management experience and/or formal certifications (PMP, PMgP, Agile, Prince2 etc).
  • Technical domain knowledge of two or more of the following: SaaS, Mobile, APIs, Marketing Automation, Direct Marketing, Analytics or Programming (HTML etc).
Location

Tokyo 23 wards

Salary

17M - 21 M JPY

Selling points
  • Middle sized healthy growing SaaS business, just achieved 33% YoY revenue growth and 95% subscription revenue in Q3 FY2024.
  • Competitive products, competitive and can seamlessly integrate and collaborate with many major technical products and platforms.
  • Supportive team member and employee friendly working environment.
Reference Number: 06940-0012860479

By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice https://www.roberthalf.jp/en/privacy-statement. Please do not submit any sensitive personal data to us in your resume (such as such as race, beliefs, social status, medical history or criminal record) as we do not collect your sensitive personal data at this time.

お客様が「今すぐ応募」ボタンをクリックすることにより、ロバート・ハーフ(以下、当社)がお客様の応募内容を処理し、求人情報を今後随時ご連絡する目的で個人情報を使用することに明示的に同意ただいたこととなります。当社による個人情報の処理方法、またお客様自身の個人情報へのアクセスおよびその訂正に関する詳細については、プライバシー規約( https://www.roberthalf.jp/ja/privacy-statement )をお読みください。当社は、要配慮個人情報はお預かりしておりませんので人種、信条、社会的身分、病歴、犯罪の経歴など、取扱いに特に配慮を要する個人情報は、ご提出いただく職務経歴書・レジュメ等に含めないようお願いいたします。

Job ID  06940-0012860479-jpen
ABOUT COMPANY
Shinagawa, Japan
HR & Recruitment
Founded in 1948, Robert Half has a long history of connecting opportunities at great companies with highly skilled job seekers. Bolstered by the stren...
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