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L2 support engineer

CME
Tokyo, Japan
Posted 18 days ago Permanent Competitive
L2 support engineer
Description
Primary responsibilities: Desk side and remote endpoint & application support; desktop hardware (h/w) troubleshooting; perform R&D on desktop; desktop application troubleshooting/support/remediation; recommend & implement h/w process improvements/automation opportunities; leads enterprise tech. projects & dept. initiatives.

Principal Accountabilities:
• Ensures assets are assigned properly, working with department staff to ensure policies/procedures are followed through asset management.
• Leads major enterprise technical projects and department initiatives.
• Participates in R&D of new technology trends, such as self-service/automation.
• Participates in technical documentation.
• Provides administrative functions including the development and enforcement of procedural & technical documentation, IT policy recommendations, & hardware asset management.
• Provides expert level desk side and application support to Osttra staff, ensuring hardware incidents beyond break/fix and desktop application support incidents are completed within standard SLAs.

Skills & Software Requirements:
Subject matter expert with Windows OS, strong understanding of Mac OSX, iOS, Linux and Android. Lead or co-lead of at least one enterprise desktop systems administration tool.

CME Group: Where Futures Are Made

CME Group (www.cmegroup.com) is the world's leading derivatives marketplace. But who we are goes deeper than that. Here, you can impact markets worldwide. Transform industries. And build a career shaping tomorrow. We invest in your success and you own it, all while working alongside a team of leading experts who inspire you in ways big and small. Joining our company gives you the opportunity to make a difference in global financial markets every day, whether you work on our industry-leading technology and risk management services, our benchmark products or in a corporate services area that helps us serve our customers better. With 3,500 employees located around the world, we're small enough for you and your contributions to be known. But big enough for your ideas to make an impact. The pace is dynamic, the work is unlike any other firm in the business, and the possibilities are endless. Problem solvers, difference makers, trailblazers. Those are our people. And we're looking for more.

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Job ID  10222710
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