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L2 support engineer

CME Group
Tokyo, Japan
Posted 9 days ago Permanent Competitive
L2 support engineer
Description
Primary responsibilities: Desk side and remote endpoint & application support; desktop hardware (h/w) troubleshooting; perform R&D on desktop; desktop application troubleshooting/support/remediation; recommend & implement h/w process improvements/automation opportunities; leads enterprise tech. projects & dept. initiatives.

Principal Accountabilities:
• Ensures assets are assigned properly, working with department staff to ensure policies/procedures are followed through asset management.
• Leads major enterprise technical projects and department initiatives.
• Participates in R&D of new technology trends, such as self-service/automation.
• Participates in technical documentation.
• Provides administrative functions including the development and enforcement of procedural & technical documentation, IT policy recommendations, & hardware asset management.
• Provides expert level desk side and application support to Osttra staff, ensuring hardware incidents beyond break/fix and desktop application support incidents are completed within standard SLAs.

Skills & Software Requirements:
Subject matter expert with Windows OS, strong understanding of Mac OSX, iOS, Linux and Android. Lead or co-lead of at least one enterprise desktop systems administration tool.

CME Group: Where Futures Are Made

CME Group (www.cmegroup.com) is the world's leading derivatives marketplace. But who we are goes deeper than that. Here, you can impact markets worldwide. Transform industries. And build a career shaping tomorrow. We invest in your success and you own it, all while working alongside a team of leading experts who inspire you in ways big and small. Problem solvers, difference makers, trailblazers. Those are our people. And we're looking for more.

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Job ID  10222710
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