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Manager - Quality Assurance

Manulife and John Hancock Tokyo, Japan
Posted 14 days ago Permanent Competitive
Manager - Quality Assurance
We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Working Arrangement


Job Description

The Opportunity
The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering Test Manager with the resources to solve critical problems for the future of our business, which is why we need you.

Role Summary:
Manulife Japan is looking to fill the role of Test Manager (Bi-lingual preferred). Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.


• Handle a portfolio of projects and be responsible for QA delivery
• Create in initial estimates of the testing effort needed for new developments and functional enhancements.
• Participate in daily stand-up meetings, defect triage calls
• Responsible for working with different teams for defect management
• Monitor, measure, control, and report to management on Test progress, product quality, Test results and Test Completion.
• To provide leadership and guidance to the test team on best practice, mentoring and supporting development of team members with training and growth plans.
• Manage resources effectively to ensure utilisation is maximised, aligned to plan, budget and to timeframes.
• Identify slippage and develop strategies to recover and will own and resolve issues around the technical solution delivered into the business test environment
• Ensure that all test phases have appropriate entry / exit criteria and for monitoring achievement of these criteria and for obtaining sign-off against these prior to Go Live
• Implement a well-structured approach to test defect management and incident reporting
• Track and prepare the report of testing activities like test testing results, test case coverage, required resources, defects discovered and their status, performance baselines etc.

• To define, design and deliver all testing work, including Functional Testing, System Integration Testing, Regression, and support User Acceptance Testing (undertaken by subject matter experts situated within the business).
• Document queries and defects and provide adequate data to allow rapid resolution.
• To review testing requirement for change requests, assessing the impact on test plans and schedules.
• Improve and maintain an automation framework.
• Creation of both manual and automated test scripts
• Ensure configuration management of all Testware artefacts produced and traceability of the tests to the test basis.
• Drive standards and best practices in QA and Testing, champion the adoption of continuous quality improvement through automation.
• Identify Test Automation opportunities, plan the effort, select the tools and ensure training to team.

Skills & Experience (Must Have):
• Previous hands-on experience as a Test Manager working with developers, product specialists, Business Analysts, Project Managers, testers, and business stakeholders.
• Broad knowledge of software development lifecycle(waterfall/agile) Cloud technologies, functional and non-functional test methodologies.
• Deep knowledge of test automation framework
• Knowledge and experience in Performance testing, API test and cross browser testing
• Relevant and demonstrable experience of managing relationship with business and external stakeholders
• A proven track record in delivering on time
• Test management and defect management tools

Skills & Experience (Nice to Have):
• An understanding of Insurance Domain

Internal Guidelines about Work from Home:
Hybrid Model, following Manulife's Working Better guidelines.

Over time:
0-40 hours/month.

Based on our Work Rules, we will consider your experience, skills and knowledge when we decide the salary.
Commutation allowance and Variable Incentive Bonus are paid based on our Work Rules.

Working Hours:
Standard Working Hours: 9:00am - 5:00pm (Include 1 hour break. Flex-time system available)

Social Insurance (Health Insurance, Employees' Pension, Unemployment Insurance, Worker's Accident Insurance), Benefit One, Training system (include Japanese lesson / English lesson), Childcare Leave/Family care Leave, Baby-sitter support program, wiwiw System (Support program for those who take Childcare Leave), Retirement Pension (only for Regular employee).

Saturdays and Sundays
National Holidays
Year-end and new year holidays (December 30, December 31, January 2 and January 3)
Annual Paid Holiday
For Regular employee, other special holidays are available (e.g. Anniversary Leave, etc.)

Hatsudai Head Office, Tokyo Opera City, 3-20-2 Nishi Shinjuku, Shinjuku-ku, Tokyo Japan

What motivates you?
• You obsess about customers, listen, engage and act for their benefit
• You think big, with curiosity to discover ways to use your agile mindset and enable business outcomes
• You thrive in teams, and enjoy getting things done together
• You take ownership and build solutions, focusing on what matters
• You do what is right, work with integrity and speak up
• You share your humanity, helping us build a diverse and inclusive work environment for everyone

Our commitment to you
• Our mission; to be a part of making Decisions Easier and Lives Better
• A leadership team dedicated to your growth and success
• A bold ambition and set of goals to be a leader in driving transformation in our industry
• Our best. Every day.
Learn more about opportunities with us at

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges, and under '945' in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact
Job ID  JR24031159
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