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PA2024349 TA Senior Associate, Japan

SS&C Technologies Tokyo, Japan
Posted 14 days ago Permanent Competitive
PA2024349 TA Senior Associate, Japan
SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare organizations, from the world's largest institutions to local firms, manage and account for their investments using SS&C's products and services.

Job Description

Opportunity snapshot:

This role will be based out of our Tokyo, Japan office and will be responsible for the processing of day to day activities on the Transfer Agency service desk including account opening, investor AML/KYC, deal processing and client servicing for our offshore transfer agency clients with Asian based distribution requirements.

Direct reports:

N/A

Role Responsibilities:
  • Handling of day to day and complex queries, ensuring resolution in a timely and accurate manner with escalation to management if necessary.
  • Performing day to day service desk activities including but not limited to:
    • Account opening and maintenance of register
    • AML/KYC
    • Deal processing
    • Trailer fee & sales commission support
    • Investor/client query support
    • Reporting
  • Adhere to procedures, policies and processes so that a high quality service is delivered to the customer.
  • Propose procedural changes to improve performance and efficiency of the department.
  • Assist in client specific and regional project implementations.
  • Develop and maintain a thorough knowledge of Transfer Agency processes and Systems.

Skills and Competencies:
  • A good understanding of the client service model, business strategy, structure and product offering.
  • Strong level of communication with all levels of staff including local and global management.
  • Strong risk, control and problem-solving skills.
  • Strong administrative and business support skills.
  • Able to work accurately within tight deadlines.

Qualifications & Prior knowledge:
  • 2+ years of experience in a related role within a similar environment.
  • Good Transfer Agency operations and technology knowledge including the Financial Services regulatory environment.

Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. SS&C offers excellent benefits including health, dental, 401k plan, tuition and professional development reimbursement plan. SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.
Job ID  R24196
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