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Morgan McKinley - Tokyo

[PERM] Fintech Technical Support Team Lead

Morgan McKinley Tokyo, Japan
Posted 14 days ago Permanent ¥11M to ¥14M
Playing Manager role to ensure seamless merchant experiences and foster business growth through expert support, working with international team in Tokyo.

Roles/Responsibilities
  • Inspire and guide your team in becoming the company's platform specialists, able to support all their merchants and partners with technical inquiries.
  • Work hands-on to crack merchant challenges and complex problems.
  • Manage an international, Tokyo-based team handling local and global ticket queues.
  • Mentor and coach team members, fuelling both their problem-solving prowess and career growth.
  • Set and communicate clear team objectives and goals.
  • Drive performance using KPIs and data, shaping a culture of success.
Required skills
  • A strong and inspiring leader with a knack for developing technical teams.
  • Culturally agile, adept at cross-team collaboration on both local and global scales.
  • Innovator extraordinaire, crafting robust processes and solutions, while also keeping flexibility to respond to the situation.
  • Thrive on diving into complex merchant issues head-on, solving them with finesse.
  • Equally comfortable handling commercial requests and aligning them with global support strategy.
  • Tech-savvy, with an interest in internet technologies and processes. Some examples might be: SQL, JavaScript, PHP, Java, Scripting/Python.
  • A bilingual communicator, fluent in Japanese and business level in English (written and spoken).
  • *Please note that those who need visa sponsorship may not be eligible for this role.
Preferred skills
  • Passionate about payments or Fintech, though no prior experience required in that industry.
Personal Attributes
  • Ready to travel internationally as needed for business.
  • Great at motivating people from different backgrounds.
  • Straightforward communicator, enjoys learning about different opinions and is not afraid to share their own, while not imposing it on others.
About our client

One of the leading fintech companies in the world, based in Europe.
They have flexible working practices, and there will be trainings abroad. The team is very open and flat, and you can easily speak with anyone. New ideas are encouraged, as well as those who show an interest to learn new things, whether related to their own role, or other.
Great working environment, with minimal overtime.

Job ID  JN -062024-1962818
ABOUT COMPANY
Tokyo, Japan
HR & Recruitment
As a global professional services recruitment consultancy, Morgan McKinley connects specialist talent with leading employers across multiple industrie...
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