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Relationship Management Associate Director

DTCC Tokyo, Japan
Posted 24 days ago Permanent Competitive
Relationship Management Associate Director
Job Description

Position Title: Relationship Management Associate Director

Location: Tokyo, Japan

Are you ready to make an impact at DTCC?

Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We're committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.

Pay and Benefits:
  • Competitive compensation, including base pay and annual incentive
  • Comprehensive health and life insurance and well-being benefits, based on location
  • Pension / Retirement benefits
  • Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
  • DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).

The impact you will have in this role :

Being a member of Relationship Management team, the Relationship Manager's role is to pro-actively build and influence client relationships resulting in increased revenues and improved client experience/satisfaction within our managed account base. Clients include investment managers, broker/dealers, IMOs and custodians. They actively work with senior management, client service representatives, product, operations, integration and marketing teams to ensure deliverability for the client community. They act as Single Point of Contact (SPC) coordinating all DTCC Solutions activity within the account(s) and become the point person for all client inquiries into DTCC.

Your Primary Responsibilities :
  • Act as Single Point of Contact (SPC) with Tier 1 clients and orchestrate additional DTCC activities into the account, increasing the client experience and revenue generation. Build and drive near and long-term account plans.
  • Pro-actively develop and broaden contacts and engage at senior levels within our Tier 1 clients with confidence and integrity. As well as build multiple networks of relationships within key accounts and with industry participants.
  • Demonstrate the capability to engage at high level strategic and operational agendas, being able to clearly articulate DTCC strategies, solutions and capabilities to our clients and at industry/client events and relate them to client/industry needs.
  • Create and manage counter party campaigns to grow community with key clients.
  • Present and clearly articulate the business drivers and strategic direction of our key clients internally to senior DTCC management. Work closely with Executive Directors (Sales, Product Management, etc.) Directors (Integration, Operations Management, etc.) of Key Client Program in pursuing new revenue generating activities
  • Provide consulting services and overall guidance in ITP matters and Regulatory impacts affecting clients and their customers. Represents a more complex and sensitive customer in developing strategic solutions with an eye towards operational efficiency, OTC Regulatory Reporting & ITP.
  • Operate self-sufficiently by identifying business needs and acting upon them with relatively little direct supervision, informing and seeking approval appropriately with senior management.
  • Mitigates risk by following established procedures and monitoring controls, spotting key errors and demonstrating strong ethical behavior.

**NOTE: The Primary Responsibilities of this role are not limited to the details above. **

Talents Needed for Success:
  • Minimum of 8 years of related experience
  • Bachelor's degree preferred or equivalent experience
  • Japanese; Native
  • English; Fluent, Business.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

About Us

DTCC safeguards the financial markets and helps them run efficiently, in times of prosperity and crisis. We are uniquely positioned at the center of global trading activity, processing over 100 million financial transactions every day, pioneering industry-wide, post-trade solutions and maintaining multiple data and operating centers worldwide. From where we stand, we can anticipate the industry's needs and we're working to continually improve the world's most resilient, secure and efficient market infrastructure. Our employees are driven to deliver innovative technologies that improve efficiency, lower cost and bring stability and certainty to the post-trade lifecycle.

DTCC proudly supports Flexible Work Arrangements favoring openness and gives people freedom to do their jobs well, by encouraging diverse opinions and emphasizing teamwork. When you join our team, you'll have an opportunity to make meaningful contributions at a company that is recognized as a thought leader in both the financial services and technology industries. A DTCC career is more than a good way to earn a living. It's the chance to make a difference at a company that's truly one of a kind.

Learn more about Clearance and Settlement by clicking here.

About the Team

The Chief Client Office (CCO) is focused on providing a consistent Client Experience across all business lines and geographies, enabling enhanced Client Satisfaction, Revenue Growth and Business Line Success. The CCO function includes Sales, Partners, Relationship Management, Integration, Marketing & Communications and Sales Analytics & Operations.

At DTCC, Sales, Partnership & Relationship Management teams are responsible for cultivating and embedding profitable, long-term client relationships to grow our revenue and market share.
Job ID  300002942348870
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