Discover your dream Career
For Recruiters

Senior Consultant, Customer Success

London Stock Exchange Group Tokyo, Japan
Posted 17 days ago Permanent Competitive
Role summary

As a Customer Success Consultant, you will help LSEG's customers make the best use of our products and data. You will contribute to LSEG's competitive advantage in the marketplace, thus allowing LSEG to retain and grow its market share & revenue. Combining a detailed understanding of finance, technology, and deep functional expertise, you will focus on consultative and sophisticated interactions with our clients.

We are hiring a Senior Consultant with specialism in Investment Banking, Equity Research and/or Asset Management. The successful candidate will participate in an immersive on-boarding program to learn the Customer Success role and the respective specialized product lines, before being involved in client-focused projects.

What you'll do
  • Partner with clients to define what success means for them, then help them make use of LSEG products and data to achieve their business goals
  • Educate customers on how to use our products and content in a manner that is tailored to their specific needs; conduct demonstrations and trainings to clients
  • Help customers build, modify, and understand financial models using Excel and APIs
  • Create proof of concepts, models, and prototypes for prospective and existing clients
  • Become expert in LSEG Banking, Research and Asset Management solutions, such as Excel and MS Office add-ins, APIs, Deals, Estimates, Macroeconomics, ESG and Company Fundamentals
  • Create thought leadership content and analysis using LSEG data and tools
  • Act as a go-to person and provide subject matter expertise to clients
  • Bring in client intelligence and feedback
  • Work together with other teams, such as Account Managers or Product Development, to ensure we are addressing our customers' needs
  • Lead projects, such as competitor displacements, product upgrades or new content onboarding
How the success is measured
  • Adoption and usage of LSEG Solutions
  • Revenue retention and growth
  • Customer satisfaction
  • Successful completion of customer onboarding and upgrade projects
Who you are
  • Bachelor's Degree or equivalent experience in business, finance, accounting, or economics
  • Preference for post-graduate qualifications or study towards, such as CFA, CMA-日本証券アナリスト協会認定アナリスト, ACCA, CIMA, CAIA or equivalent
  • 3+ years of work experience in financial services industry. Experience in banking, research, asset management or other financial advisory roles is a plus
  • With a passion for Excel modelling and data analysis
  • Collaborative, effective communicator, and a customer-first demeanor
  • Experience facilitating client meetings and presenting in a concise and convincing manner
  • Strong project management, technical and problem-solving skills
  • Knowledge of - or willingness to learn -APIs and Python programming language
  • Fluent in Japanese language
About LSEG

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, your rights and how to contact us as a data subject .

If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, your rights and how to contact us as a data subject .

If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.
Job ID  R0087283
More jobs From London Stock Exchange Group
London Stock Exchange Group
Senior Consultant, Customer Success
London Stock Exchange Group
Tokyo, Japan
6 hours ago Full time Competitive
London Stock Exchange Group
Customer Success Manager, Sales & Trading
London Stock Exchange Group
Tokyo, Japan
5 days ago Full time Competitive
London Stock Exchange Group
Customer Success Manager, Sales & Trading
London Stock Exchange Group
Tokyo, Japan
5 hours ago Full time Competitive
London Stock Exchange Group
Customer Success Upgrade Specialist
London Stock Exchange Group
Tokyo, Japan
6 hours ago Full time Competitive
London Stock Exchange Group
Customer Success Manager, Risk - Japan
London Stock Exchange Group
Tokyo, Japan
6 hours ago Full time Competitive
London Stock Exchange Group
Customer Success Manager, Index
London Stock Exchange Group
Tokyo, Japan
6 hours ago Full time Competitive
London Stock Exchange Group
Customer Success Manager, Risk - Japan
London Stock Exchange Group
Tokyo, Japan
11 days ago Full time Competitive
London Stock Exchange Group
Customer Success Manager, Index
London Stock Exchange Group
Tokyo, Japan
1 month ago Full time Competitive
London Stock Exchange Group
Customer Success Manager, Quant and Wealth Digital Solutions
London Stock Exchange Group
Singapore
7 hours ago Full time Competitive
London Stock Exchange Group
Customer Success Manager, Wealth and Asset Management
London Stock Exchange Group
Mongkok, Hong Kong
5 hours ago Full time Competitive

Boost your career

Find thousands of job opportunities by signing up to eFinancialCareers today.
Recommended Jobs
Robert Half Japan
Senior Technical Support
Robert Half Japan
Tokyo, Japan