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Senior Manager, Delivery Assurance

Manulife and John Hancock Tokyo, Japan
Posted 1 month ago Permanent Competitive
Senior Manager, Delivery Assurance
We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Working Arrangement

Hybrid

Job Description

• Understand the business processes, system landscape, get engaged in projects, understand the business requirements.
• Works closely with the architects and business analysts to produce the System requirement specifications deliverable.
• Makes sure to keep knowledge of new approaches and technologies related to its responsibilities.
• Defines technical solutions for business requirements to maximize efficiencies by leveraging the technology strategies to facilitate the system solution for requirements.
• Performs analysis to understand and communicate production problem patterns and suggests continuous improvements.
• Facilitates implementation of changes to existing applications
• Responsible for gathering and documenting business requirements, functional requirements, and use cases.
• Performing business analysis activities at the strategic, operational, and organizational level.
• Work on System Analysis effort estimation for various projects and manage delivery of the systems analysis work.
• Ability to connect the functionality with data for various systems.
• Lead team internal and external (Vendor) team members and manage their outcomes.

Facilitates implementation of changes to existing applications
• Responsible for gathering and documenting business requirements, functional requirements, and use cases.
• Performing business analysis activities at the strategic, operational, and organizational level.
• Work on System Analysis effort estimation for various projects and manage delivery of the systems analysis work.
• Ability to connect the functionality with data for various systems.
• Lead team internal and external (Vendor) team members and manage their outcomes.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges, and under '945' in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.
Job ID  JR23111481
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