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Senior Project Manager, Customer Delivery, Axiom

Nasdaq Tokyo, Japan
Posted 11 days ago Permanent Competitive
Senior Project Manager, Customer Delivery, Axiom
Why Nasdaq

When you work at Nasdaq, you're working for more open and transparent markets so that more people can access opportunities. Connections can be made, jobs can be created, and communities can thrive. We want all our employees to have access to opportunity, too. That means planning for career growth, ensuring you have the tools you need, and promoting an inclusive culture where we're all valued for our unique perspective.

Here, you will work for a global tech leader committed to breaking down barriers to inclusive prosperity. We see technology as a means to free people up to work together more productively and effectively by centralizing data, analytics, and market intelligence.

Here, we're committed to building a more diverse and inclusive workforce. Not only is it our responsibility to do better, but we also need representative voices to power the fresh thinking that is vital for our business and our clients.

What We Offer

Customer Success is an integral part of Nasdaq's growth and success. Our mission is to continuously enhance the customer's experience in how they consume our software and services, using a strategic customer-centric approach focused on driving adoption and retention. We are a key factor in successfully differentiating Nasdaq from competitors, contributing to the growth of our business while offering excellent career development opportunities.

You will be part of our growing APAC Customer Delivery team. The team is comprised of functional, technical and project experts. We are seeking a Senior Project Manager to lead our regulatory reporting focused projects in Japan. You will be responsible for the planning and execution of projects while providing project management guidance to clients internal and external, leadership team and other stakeholders.

You can expect an autonomous but fast-paced work environment where you are recognized for your results and ability to drive things forward. Every day brings many opportunities to learn and grow and rewards with a global impact we create.

What You Will Do
  • Plan and coordinate all aspects of projects from initiation through delivery
  • Develop, define and execute project plans, project scope, project controls, activities, schedules, budgets and deliverables
  • Develop and manage project scope, and identify and manage critical success factors, risks, etc.
  • Manage the project and hold teams and project resources accountable to variances in scope and quality
  • Manage project commercials, including estimates, statements of work, master service agreements etc.
  • Coordinate with sales, pre-sales, engineering, product development, and other cross-functional teams to prepare estimates and project plans for new opportunities
  • Oversee schedules and budgets to ensure goal attainment
  • Ensure projects align to operational standards and best practices
  • Coordinate activities and tasks among project team members, other internal departments and client or vendor/subcontractor organizations as needed to meet project goals and ensure project success
  • Manage project risks, issues/problems and activity progress to ensure project goals, e.g., deadline, scope and quality are achieved
  • Assist with problem resolution or risk mitigation as needed
  • Manage and communicate issues to the customer and internal project teams
  • Work directly with customers to review, business/functional/technical requirements to ensure high-quality delivery of any configuration and/or custom code
  • Coordinate the deliverable of core product enhancements with the project management, Engineering & QA departments to ensure that they fit into the project timelines
  • Monitor and control the overall profitability of various project types (T&M, Fixed Price, Hybrid) to ensure baseline targets are kept or managed accordingly with the regional Customer Delivery Director

What We Expect
  • Bachelor's degree in Engineering, Computer Science, Mathematics or Information Systems
  • Strong proficiency in written and spoken Japanese and English
  • Minimum 8 years of project management experience
  • Minimum 5 years working in business analysis and system design within the financial regulatory reporting field
  • Warm personality with excellent communication, organization, and interpersonal skills
  • Experience working directly with software engineers, product managers, and business stakeholders
  • Proficiency with project management software tools, agile methodologies (preferably Scrum and Kanban), and best practices
  • Be able to scope, and convey plans, issues, and concerns to clients and team members in a clear, logical, and concise manner
  • A strong demonstrable record of customer service and ability to manage a multi-location, multi-cultural delivery team
  • Must be customer focused and capable to work within a collaborative team environment focused on providing a high quality of service to the customer
  • Project Management Certification, including PMP and Agile, is preferred and considered a differentiator

Does It Sound Like You?

Please follow through by clicking the "Apply" link and submitting your application. If your skills and experience are a match, we will be in touch soon. In the meantime, please visit our website and social media channels to learn more about our innovative business, inclusive culture and where a career at Nasdaq can take you.

Our work arrangement is hybrid. You will be coming in to the office at least 2 days per week.

Come as You Are

Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.
Job ID  R0018841
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