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Service Desk Team Lead

Morgan McKinley
Tokyo, Japan
Posted 11 days ago Contract ¥8M to ¥11M
Service Desk Team Lead
Job Summary
  • Tokyo
  • Contract
  • BBBH810427
  • Aug 01, 2022
  • ¥8M to ¥11M
  • English: Fluent
    Japanese: Fluent
Job Description
Europe's biggest fintech company is seeking a talented Service Desk Team Lead to join its workforce with an immediate start in Tokyo.

Roles/Responsibilities
  • You will influence, lead and guide the team as they resolve escalated problems or disruptive situations in line with SLAs.
  • Delivering high quality reports on live metrics on all key performance indicators to the Service Desk team.
  • Acting as escalation point for production related issues that may occur outside of normal working hours.
Required skills
  • More than 5 years of experience managing a mid-size and global service desk team in SaaS/technology based organizations.
  • Thorough knowledge of ITIL/service management processes.
  • High level of technical skills including G Suite, Chrome, MacOs, Windows, In-tune and AWS.
Preferred skills
  • Has the rights to work in Japan
  • Bilingual - Japanese and English
Personal Attributes
  • Good communication skills
  • Being able to work in team-working environment
About our client
One of the top fintech companies in the industry as well as it being the fastest-growing company in APAC region.

Morgan McKinley Asia Pac is acting as an Employment Business in relation to this vacancy.

Job ID  BBBH810427
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