Service Desk Team Lead

Job Summary

• Tokyo
• Contract
• BBBH810427
• Aug 01, 2022
• ¥8M to ¥11M
• English: Fluent
  Japanese: Fluent

Job Description
Europe's biggest fintech company is seeking a talented Service Desk Team Lead to join its workforce with an immediate start in Tokyo.

Roles/Responsibilities

• You will influence, lead and guide the team as they resolve escalated problems or disruptive situations in line with SLAs.
• Delivering high quality reports on live metrics on all key performance indicators to the Service Desk team.
• Acting as escalation point for production related issues that may occur outside of normal working hours.

Required skills

• More than 5 years of experience managing a mid-size and global service desk team in SaaS/technology based organizations.
• Thorough knowledge of ITIL/service management processes.
• High level of technical skills including G Suite, Chrome, MacOs, Windows, In-tune and AWS.

Preferred skills

• Has the rights to work in Japan
• Bilingual - Japanese and English

Personal Attributes

• Good communication skills
• Being able to work in team-working environment

About our client
One of the top fintech companies in the industry as well as it being the fastest-growing company in APAC region.

Morgan McKinley Asia Pac is acting as an Employment Business in relation to this vacancy.