Process Executive - Customer Service (Cantonese Speaker)
Cognizant Kuala Lumpur, MalaysiaProcess Executive - Customer Service (Cantonese Speaker)
Cognizant Kuala Lumpur, Malaysia
Key Roles and Responsibilities:
- Handle enquiries through phone/live chat and provide extra-ordinary service to our customers in a professional and timely manner
- Address members' enquiries effectively and maintain satisfactory quality of customer service
- Make appropriate recommendations to meet customers' expectation
- Escalate enquiries when necessary in line with internal guidelines
- Minimum Diploma Holder
- With minimum 1 year of customer service experience in insurance or financial industry
- Good knowledge of Healthcare and medical insurance product
- Good communication skills and professional telephone manner
- Fluent in Cantonese (reading, speaking, writing)
- Strong sense of responsibility with high level of integrity and trust
Job ID 47578
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