CBRE Business Services Organisation (CBRE BSO) is a part of CBRE Group, Inc. (NYSE: CBRE), a Fortune 500 and S&P 500 company headquartered in Dallas, is the world's largest commercial real estate services and investment firm and a premier provider of critical infrastructure services. The company has more than 155,000 employees serving clients in more than 100 countries. CBRE serves clients through four business segments: Advisory (leasing, sales, debt origination, mortgage servicing, valuations); Building Operations & Experience (facilities management, property management, flex space & experience, critical infrastructure); Project Management (program management, project management, cost consulting); Real Estate Investments (investment management, development). Please visit our website at www.cbre.com.

Business Transformation Consultant / Senior Consultant

About the Role

Business Transformation Office, supporting and delivering business transformation and AI-enabled initiatives across the organization.

You will take ownership of assigned transformation workstreams from discovery and current-state assessment through solution design, testing, implementation and benefits tracking. The role combines strong business analysis and process transformation capabilities with hands-on project delivery, working closely with business, technology, AI, PMO and change management teams.

You will help identify opportunities to simplify and standardize processes, leverage AI and automation, and design practical future-state solutions that improve efficiency, user experience and business outcomes.

What You'll Do

• Own and deliver assigned transformation and AI initiatives, ensuring agreed milestones, actions and deliverables are completed on time.
• Conduct current-state assessments and process discovery, identifying pain points, inefficiencies and opportunities for simplification, standardization, AI and automation.
• Facilitate workshops and stakeholder discussions to gather requirements, understand business challenges and define transformation opportunities.
• Develop current- and future-state process maps, business requirements, SOPs, RACIs and target operating models.
• Support the design and evaluation of transformation solutions, including AI, automation, technology and operating model changes.
• Prepare and support business cases, cost-benefit analysis and benefits tracking to demonstrate the value and impact of transformation initiatives.
• Coordinate testing, validation, issue resolution and implementation activities across business and technology teams.
• Develop project reporting, dashboards, KPIs and clear executive-level updates on progress, risks, dependencies and outcomes.
• Work collaboratively across business, PMO, AI, technology and change teams to ensure successful implementation and adoption of solutions.
• Support user training, knowledge transfer and change adoption activities.
• Proactively identify risks, dependencies and delivery challenges, escalating and driving resolution where required.
• Capture lessons learned and contribute to the continuous development of transformation methodologies and best practices.

What You'll Need

• 3-5+ years of relevant experience in business transformation, consulting, business analysis, process improvement, project delivery or a related field.
• Strong analytical and problem-solving skills, with the ability to translate complex business challenges into practical solutions.
• Experience in process discovery, process mapping, business requirements and future-state process design.
• Experience supporting or delivering transformation projects from initial analysis through implementation.
• Good understanding of AI, automation and digital transformation, with an interest in applying emerging technologies to business processes.
• Experience developing business cases, benefits analysis or cost-benefit assessments would be an advantage.
• Strong project management and organizational skills, with the ability to manage multiple activities, priorities and stakeholders.
• Strong communication, presentation and facilitation skills, including the ability to work effectively with senior stakeholders.
• Ability to work collaboratively across functions, cultures and geographical locations.
• Proficiency in Microsoft Office; experience with Power BI, process mapping tools and GenAI tools is highly desirable.
• Knowledge of Lean, Six Sigma, Agile or other transformation/project management methodologies would be an advantage.
• Bachelor's degree or equivalent relevant professional experience.

Company benefits and perks:

• Stable employment conditions

Work based on employment contract in the international company with stable position on the labour market

• Career advancement program

A chance to learn from the best by attending internal courses and taking part in international programs to experience how we work in different places in the world. Additionally, we offer a career coach advisory.

• Workplace Culture

Support from our side in terms of working from home as well as comfortable office with chillout room, entertainment room, creative labs and beautiful terrace are making our office a place you want to be. We are well located nearby Wilanowska metro station.

• Wellbeing actions

Environment where we care about your wellbeing by health and leisure initiatives (sport interest groups)

• Making a Change in the Word surrounding you

Occasion to make an impact by taking part in our initiatives (CSR, ECO friendly approach)

• Attractive package of benefits

Private medical healthcare, life insurance, multisport card and MORE

• International Environment

Experience growing in multilingual community where diversity is cherished

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

Please include the following statement in your application: " I agree to the processing of personal data provided in this document for realizing the recruitment process pursuant to the Personal Data Protection Act of 10 May 2018 (Journal of Laws 2018, item 1000) and in agreement with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation)"

As part of our commitment to compliance and ethical business practices, our company has implemented internal reporting procedures in accordance with the Whistleblowers Protection Act of June 14, 2024. Detailed information regarding our internal reporting procedures can be found on our company website https://www.cbre.pl/o-nas/spoleczna-odpowiedzialnosc-biznesu/procedury

DISCLAIMER

This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job

If you have any queries/concerns regarding the transparency of the CBRE recruitment process, please contact us directly at EUPayDirectiveSupport@cbre.com.

Equal Employment Opportunity Statement: CBRE is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. All employment decisions are made without regard to sex, sexual orientation, gender identity, or any other protected characteristic. We actively promote diversity.