Application Support Senior Analyst Application Support Senior Analyst …

Citi
in Singapore
Permanent, Full time
Last application, 04 Dec 20
Competitive
Citi
in Singapore
Permanent, Full time
Last application, 04 Dec 20
Competitive
Citi
Application Support Senior Analyst
The Apps Support Sr Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits. Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.

Responsibilities:
  • The Application Support Senior Analyst provides technical and business support for users of Citi Applcations. This includes providing quick resolutions to app issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed.
  • Provide user support for mission critical trading system used by trading desks and operations.
  • Support all aspects of FX trade life cycle flows including position matching, pricing, client connectivity, trade executions, settlements, back office and regulatory reporting flows.
  • Maintains application systems that have completed the development stage and are running in the daily operations of the firm.
  • Manages, maintains and supports applications and their operating environments, focusing on stability, quality and functionality against service level expectations.
  • Start of day checks, continuous monitoring, and regional handover.
  • Perform same day risk reconciliations
  • Develop and maintain technical support documentation.
  • Identifies ways to maximize the potential of the applications used
  • Assess risk and impact of production issues and escalate to business and technology management in a timely manner.
  • Ensures that storage and archiving procedures are in place and functioning correctly
  • Formulates and defines scope and objectives for complex application enhancements and problem resolution
  • Reviews and develops application contingency planning to ensure availability to users.
  • Partners with appropriate development and production support areas to prioritize bug fixes and support tooling requirements.
  • Participate in application releases, from development, testing and deployment into production.
  • Engages in post implementation analysis to ensure successful system design and functionality.
  • Considers implications of the application of technology to the current environment. Identifies risks, vulnerabilities and security issues; communicates impact.
  • Ensures essential procedures are followed and helps to define operating standards and processes.
  • Act as a liaison between users/traders, interfacing internal technology groups and vendors.
  • Expected to be able to raise problems to appropriate technology and business teams, while adhering to Service Level Agreements.
  • Acts as advisor or coach to new or lower level analysts.
  • Provides evaluative judgment based on analysis of factual information in complicated and unique situations.
  • Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams.
  • Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information.
  • Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.
  • Performs other duties and functions as assigned.
  • Has the ability to operate with a limited level of direct supervision.
  • Can exercise independence of judgement and autonomy.
  • Acts as SME to senior stakeholders and /or other team members.
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

  • 5-8 years experience in an Application Support role.
  • Working knowledge of Oracle SQL/Sybase. (Able to build ad hoc SQL queries)
  • Working knowledge of UNIX (Solaris/Linux). (Able to navigate the system and write shell scripting)
  • Working knowledge of Python Scripting
  • Demonstrable track record of hands-on application support experience in a global markets related business.
  • Exposure to Cloud technologies and DevOps (CI/CD) tools and techniques.

  • Experience installing, configuring or supporting business applications.
  • Experience with some programming languages and willingness/ability to learn.
  • Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
  • Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand.
  • Demonstrated analytical skills
  • Issue tracking and reporting using tools
  • Knowledge/ experience of problem Management Tools.
  • Good all-round technical skills
  • Effectively share information with other support team members and with other technology teams
  • Ability to plan and organize workload
  • Consistently demonstrates clear and concise written and verbal communication skills
  • Ability to communicate appropriately to relevant stakeholders

Education:
  • Bachelor's/University degree or equivalent experience


Key Responsibilities:

Functional Responsibilities:
  • Provide user support for mission critical trading system used by trading desks and operations.
  • Support all aspects of FX trade life cycle flows including position matching, pricing, client connectivity, trade executions, settlements, back office and regulatory reporting flows.
  • Start of day checks, continuous monitoring of application and underlying infrastructure and regional handover at end of day.
  • Expected to be able to raise problems to appropriate technology and business teams, while adhering to Service Level Agreements.
  • Build and maintain technical support documentation.
  • Act as a liaison between users/traders, interfacing internal technology groups and vendors.
  • Participate in application releases, from development, testing and deployment into production.
  • Perform post release checkouts after application releases and infrastructure updates.
  • Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.
  • Cooperation with Development colleagues to prioritize bug fixes and support tooling requirements.
  • Ensure all productions issues are logged and updated as per the Support team policies and procedures.
  • Effectively share information with other support team members and with other technology teams.

Development Value:
  • Ability to work as part of a truly global team.
  • First class technical and business training from well-established team.
  • Gain experience in liaising with Trading/Sales and Middle Office Counterparts.
  • Opportunity to work with new and cutting edge technologies and expanding skillset in established technologies such as TIBCO EMS/Solace/Oracle/Unix/Linux/Gemfire to name a few.

Knowledge/Experience:
  • Working knowledge of Oracle SQL/Sybase. (Able to build ad hoc SQL queries)
  • Working knowledge of UNIX (Solaris/Linux). (Able to navigate the system and write shell scripting)
  • Working knowledge of Python Scripting
  • Demonstrable track record of hands-on application support experience in a global markets related business.
  • Exposure to Cloud technologies and DevOps (CI/CD) tools and techniques.

Desirable
  • Basic Business knowledge/ understanding of financial markets and products.
  • Experience with Messaging Technologies (TIBCO EMS/SOLACE a plus)
  • Experience with real-time monitoring systems such as ITRS Netagent, APP Dynamics or Splunk.

Skills:
  • Strong analytical skills & attention to detail
  • Positive attitude and keen to learn.
  • Good communication and interpersonal skills.
  • Ability to work under stress and time constraints.


Desirable
  • Job scheduling tool such as cron, Autosys.
  • Issue tracking and reporting using tools such as SNOW
  • Knowledge/ experience of problem Management Tools.
  • Good all-round PC skills. (I.e. Windows OS / Networks / General Hardware)


Job Family Group:
Technology

Job Family:
Applications Support

Time Type:
Full time

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