SC Exp Mgmt Analytic Intermediate Anlyst SC Exp Mgmt Analytic Intermediate Anlyst …

in Singapore
Permanent, Full time
Last application, 25 Nov 20
in Singapore
Permanent, Full time
Last application, 25 Nov 20
SC Exp Mgmt Analytic Intermediate Anlyst
Business & Travel Shared Services Operations Manager is responsible for performing work for one of more products, while providing leadership, support and guidance for staff and outsourced service providers.

Roles and Responsibilities:

Operational and Performance Management:

- Responsible for day-to-day operational performance and leadership to third-party service providers

- Ensure BAU activities are completed

- Interface, regularly, with internal and external clients (as required)

- Ensure plans for process improvements, enhancements, efficiencies and productivity are completed

- Review and analyze metrics (regional/country) to ensure targets are met and deviations are explained and controlled

Supplier/Vendor Management:

- Manage day-to-day vendor operations

- Serve as a point of escalation

- Partner with regional and country leadership to ensure compliance with standards and policies

- Monitor the performance and address deviations to the supplier contracts, including performance (SLAs) and costs (invoices, incorrect prices, etc.)

Risk and Control:

- Ensure all required controls are in place and identify key risk indicators, thresholds and actions if metrics fall below thresholds

- Ensure compliance with global and regional policies and procedures while meeting local regulations

- Financial Management, Re-engineering and Project Management:

- Provide input for and adhere to the country budget

- Provide information for monthly expense reconciliations, variances and accruals- Identify process improvement and re-engineering delivery opportunities and develop execution plans in partnership with Program Office


- Bachelor's degree or higher or the candidate should have proven equivalent work experience

- Good communication and interpersonal skills

- Positive attitude and ability to navigate through established processes and procedures whilst meeting stakeholder expectations

Job Family Group:
Corporate Services

Job Family:
Supply Chain

Time Type:
Full time

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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