Introduction

Job Title: SME & Product Lead for APAC
Department: SymphonyAI Financial Services

About SymphonyAI Financial Services:
SymphonyAI Financial Services is a leading provider of advanced AI-driven solutions for financial crime and compliance management. Our cutting-edge technology leverages artificial intelligence to deliver actionable insights, enhance decision-making, and drive operational efficiency.

Overview:
As an industry-recognized subject matter expert, the purpose of this role is to build, promote, represent, and grow the knowledge and credibility of AI in the defined area of subject matter expertise. The role holder uses their knowledge, skills, and experience to support sales to new and existing clients and to aid the future development and enhancement of AI's products and services for the financial services market.

Job Description

Key Responsibilities:

• Represent SymphonyAI externally to customer and industry stakeholders to promote and grow the credibility of SymphonyAI in the Financial Services markets.
• Participate in media/speaker training to effectively represent SymphonyAI at industry events and in press/media briefings.
• Produce white papers and other reference collateral that demonstrate SymphonyAI's credibility and expertise.
• Engage with key client contacts as part of account engagement and stakeholder plans.
• Maintain a leading and current understanding of all aspects of their field and use this to inform and develop the SymphonyAI FS business and its products.
• Support New Business Sales and Account Managers in the pursuit of new business growth.
• Provide billable, direct revenue-earning subject matter advisory and consulting to clients (minimum 40 days per calendar year).
• Contribute to quantified influenced pipeline or deal support metrics.
• Achieve ≥90% satisfaction score from Sales/Customer teams on SME support.
• Own and maintain subject matter sales and promotional collateral within the business unit knowledge repository.
• Gather and provide insight to aid the future development of the SymphonyAI FS business, including strategy, plans, products, and offerings.
• Drive key strategic elements of the FS AI strategy, collaborating with a global team.

Key Experience:

• 10+ years in a similar SME role in technology for risk & compliance or within financial services with responsibility for leading a financial crime function.
• Experience working in AML/CFT regulation is preferred, at the national, supra-national, or international level.

Capabilities:

• Experience with professional presentations, panels, and round-table communication formats.
• Ability to produce professional written communication for white papers, media, or other forms.
• Media interviews and analyst engagements expertise.
• Understanding of buying patterns and decision-making processes in financial services for risk and compliance technology.
• Experience with product management and resource planning in technology settings.
• Stakeholder engagement and management across middle to senior management and government authorities (especially AML and AI regulators and policymakers).
• Strategic planning for accounts, markets (including entry), and partnering.

Diversity & Inclusion Statement:
We are committed to building a diverse and inclusive team and encourage candidates from all backgrounds to apply.

About Us

SymphonyAI is building the leading enterprise AI SaaS company for digital transformation across the most critical and resilient growth industries, including retail, consumer packaged goods, financial crime prevention, manufacturing, media, and IT service management. Since its founding in 2017, SymphonyAI today serves 1500+ Enterprise customers globally and has grown to 3,000 talented leaders, data scientists, and other professionals across over 30 countries.