Sr Lab System Support Engineer

Cognizant Singapore

Posted 3 days ago Permanent Competitive

Job Description

Provide first-level hands & feet support for laboratory software systems and instrument integration platforms.
Oversee daily lab activities including scheduling, equipment maintenance, and workflow optimization.
Act as a liaison between the lab and external entities (e.g., regulatory bodies, partner institutions).
User Management Activities (E.g: User Creation, Modification & Deletions etc.)
Hardware related PC/Network - Coordination with Desktop support team
Vendor communications, coordination during the System Hardware failures & any other Maintenances
Backup of the Standalone and Benchtop systems on regular basis
Application Software upgrades on the standalone systems.
Onboarding and off boarding Lab systems
Monthly patching coordination.
Backup & Restoration for the Lab systems
Lac/es Configuration
Update SOPs/ WIs
Assist in troubleshooting software and hardware issues related to lab instruments (e.g., HPLC, GC, spectrophotometers).
Ensure accurate documentation of system configurations, user guides, and troubleshooting procedures.
Help maintain audit trails and support data archival processes.
Support compliance with Good Laboratory Practices (GLP), Good Manufacturing Practices (GMP), and FDA regulations.
Ensure systems are validated and maintained according to SOPs and validation protocols.
Work closely with lab analysts, QA, and IT teams to resolve system-related issues.
Participate in cross-functional meetings to improve lab workflows and system performance.
Support Audits Queries from the LAB IT side.

Skill Set Requirement

Holds a Bachelor's degree
GxP Compliance Knowledge - Strong understanding of Good Practice (GxP) regulations and their application in a regulated environment.
Computer System Validation (CSV) - Proficient in validation principles, protocols, and documentation for computerized systems.
Laboratory Instrumentation Expertise - Solid understanding of laboratory instruments and their operational principles.
Analytical Techniques Knowledge - Familiarity with various analytical methods used in lab testing and analysis.
Lab Software Systems Proficiency - Working knowledge of software platforms used to manage laboratory data and workflows.
Problem-Solving Skills - Ability to identify, analyze, and resolve technical or process-related issues effectively.
Communication Skills - Strong verbal and written communication for cross-functional collaboration and documentation.
SOP Adherence & Regulatory Compliance - Ability to work within regulated environments while strictly following Standard Operating Procedures.
Ticketing System Proficiency (ServiceNow/Remedy) - Hands-on experience managing tickets, incidents, or service requests using ITSM tools.
Quality Management Process Knowledge (Problem/Deviation/Change/CAPA) - Working knowledge of quality management processes including deviation handling, change control