VP, Regional Implementation Manager - Cash Management & Trade VP, Regional Implementation Manager - Cash  …

in Singapore
Permanent, Full time
Last application, 17 Jan 21
in Singapore
Permanent, Full time
Last application, 17 Jan 21
VP, Regional Implementation Manager - Cash Management & Trade
Overview of the Role
  • Manage multiple regional and/or global client implementations ranging in complexity from moderate to complex, numbering from approximately 10-20 depending on scope and complexity
  • Implement deals with highest level of quality and professionalism
  • Ensure timely delivery of projects and total client satisfaction: Implement client objectives within standard guidelines and timeframes
  • Act as the primary interface to client, while coordinating all internal and external project related activities
  • Support Sales and Account Management teams with sales presentations for large pitches
  • Support RFP preparation: i.e. custom project plans, self-bios, addressing of non-standard implementation related queries
  • Comply with all audit, regulatory and compliance directives
  • Take on additional projects and responsibilities beyond BAU implementations, including:
    • Process improvement initiatives
    • Region-wide Implementation SME for specific products
    • Other business critical initiatives

Ensure client participation in Voice of client survey and maintain high satisfaction scores

Day to Day Responsibilities
  • Implement Cash, and/or Trade products for Global Top tier names and multi-product clients
  • Attend and present at pre-win sales calls with the sales team when required
  • Responsible for overall delivery of the product to the client, including engaging and leading a project team of subject matter experts for documentation, file integration, system entitlements, etc. as required for each specific deal
  • Develop the scope of the implementation and project plan ensuring potential problems are identified and implementation is successfully completed
  • Educate/ train clients on operational & service procedures as well as product capabilities
  • Provide client support ensuring client expectations are managed and client is satisfied during the implementation phase as well as ensuring smooth production turnover
  • Appropriately manage and resolve issues and escalations raised throughout the implementation via proper issue tracking and escalation channels
  • Continuously seek to identify opportunities for efficiency and control improvements in the process and Implement such improvements whenever possible
  • Act as implementation SME for assigned products, supporting efforts to develop and maintain implementation guides, train country IMs, and new product functionality readiness activities.
  • Identify areas for improvement in systems and processes
  • Discuss with end users regarding experience and future enhancements
  • Analyze usage and provide feedback that has actionable suggestions
  • Train, advise and be the SME on process and technology platforms
  • Plan, conduct and execute testing with users.

  • 7-10 years of client management and/or project management experience preferred
  • In-depth knowledge and experience with commercial cards and/or cash products and business processes
  • Strong influencing skills to manage virtual teams
  • Expert knowledge of MS Office products, including MS Project
  • Certified Project Management training / certification preferred

  • A technical background and a strong understanding of human and system interfacing, interaction and design are also highly desirable.

  • Bachelors degree or equivalent experience, Masters degree a plus

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Job Family Group:

Job Family:
Build Management

Time Type:
Full time

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