VP, Regional Implementation Manager - Cash Management & Trade VP, Regional Implementation Manager - Cash  …

Citi
in Singapore
Permanent, Full time
Last application, 17 Jan 21
Competitive
Citi
in Singapore
Permanent, Full time
Last application, 17 Jan 21
Competitive
Citi
VP, Regional Implementation Manager - Cash Management & Trade
Overview of the Role
  • Manage multiple regional and/or global client implementations ranging in complexity from moderate to complex, numbering from approximately 10-20 depending on scope and complexity
  • Implement deals with highest level of quality and professionalism
  • Ensure timely delivery of projects and total client satisfaction: Implement client objectives within standard guidelines and timeframes
  • Act as the primary interface to client, while coordinating all internal and external project related activities
  • Support Sales and Account Management teams with sales presentations for large pitches
  • Support RFP preparation: i.e. custom project plans, self-bios, addressing of non-standard implementation related queries
  • Comply with all audit, regulatory and compliance directives
  • Take on additional projects and responsibilities beyond BAU implementations, including:
    • Process improvement initiatives
    • Region-wide Implementation SME for specific products
    • Other business critical initiatives

Ensure client participation in Voice of client survey and maintain high satisfaction scores

Day to Day Responsibilities
  • Implement Cash, and/or Trade products for Global Top tier names and multi-product clients
  • Attend and present at pre-win sales calls with the sales team when required
  • Responsible for overall delivery of the product to the client, including engaging and leading a project team of subject matter experts for documentation, file integration, system entitlements, etc. as required for each specific deal
  • Develop the scope of the implementation and project plan ensuring potential problems are identified and implementation is successfully completed
  • Educate/ train clients on operational & service procedures as well as product capabilities
  • Provide client support ensuring client expectations are managed and client is satisfied during the implementation phase as well as ensuring smooth production turnover
  • Appropriately manage and resolve issues and escalations raised throughout the implementation via proper issue tracking and escalation channels
  • Continuously seek to identify opportunities for efficiency and control improvements in the process and Implement such improvements whenever possible
  • Act as implementation SME for assigned products, supporting efforts to develop and maintain implementation guides, train country IMs, and new product functionality readiness activities.
  • Identify areas for improvement in systems and processes
  • Discuss with end users regarding experience and future enhancements
  • Analyze usage and provide feedback that has actionable suggestions
  • Train, advise and be the SME on process and technology platforms
  • Plan, conduct and execute testing with users.


Qualifications
  • 7-10 years of client management and/or project management experience preferred
  • In-depth knowledge and experience with commercial cards and/or cash products and business processes
  • Strong influencing skills to manage virtual teams
  • Expert knowledge of MS Office products, including MS Project
  • Certified Project Management training / certification preferred

  • A technical background and a strong understanding of human and system interfacing, interaction and design are also highly desirable.


Education
  • Bachelors degree or equivalent experience, Masters degree a plus


This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Job Family Group:
Implementation

Job Family:
Build Management

Time Type:
Full time

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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