Role Profile

The role is responsible to support the respective production service and test functions, investigate issues, develop fixes, support new releases and perform general maintenance and administration. New functionality through enhancements and performance tuning is also required.

The person selected need to provide support to Applications on 24X5 Basis (Covering Morning, Day and Night Shifts based on UK Timing). Out of hours support overnight and across weekends and Bank Holidays are frequently needed. Should be able to provide on-call support.

Strong business knowledge is required for working with business teams during investigations.

They need to be subject matter experts in the technologies used by the applications supported. They may be required to provide detailed technical support for developers producing new releases of these applications.

Must be self-motivating with the ability to prioritize workload amongst the team. This role will also involve some mentoring of offshore staff.

Key Responsibilities

Support of the LCH applications related to Shared Technical Platforms / Clearing Services.

Support of a critical element of the London financial infrastructure.

• Resolve Incidents and Problems
  • Monitor Different tools such as Geneos, DataDog , ServiceNow & Email Alerts for Incidents and Problems
  • Analyze problems and decide on suitable resolutions
  • Apply resolutions following the LCH Change Management procedure
  • Report current status to relevant business and IT teams
  • Record progress of incident resolution in ServiceNow
  • Follow documented incident management procedures

• Bug fixes and enhancements to LCH products
  • Design solutions for longer term fixes for application bugs and small functionality enhancement requests
  • Implement application fixes
  • Update Bitbucket/GitLab with source code changes where necessary
  • Update relevant documentation with changes
  • Co-ordinate the Release process for new releases
  • Work to the ITIL standard following LCH policies

• Maintain working relationship with business teams and business management

• Out of hours support/ On-call support
  • Be available for overnight support of production services to ensure successful completion of processing
  • Respond to overnight calls and deal with issues
  • Support weekend releases and maintenance work
  • Participate in Production out of hours activities such as Disaster Recovery exercises

• Consultancy
  • Provide consultancy during design and implementation
  • Act as subject matter experts for the applications

• Assist in project related work
  • Carry out requirements as defined by project team

• Quality check potential changes
  • Review development release packages prior to production deployment
  • Provide benefit of experience in the business area and application

PERSON SPECIFICATION

Education:

• Degree educated, preferably in a technical discipline

Required skills and experience

• Experience as an Intern/Associate in a production support/SRE role (Preferred)
• Excellent problem-solving and analytical skills.
• UNIX OS skills (RHCSA/RHCE Certification preferred)
• Scripting skills (UNIX shell scripting: bash, korn shell, Python).
• Oracle database/SQL skills
• Good experience supporting Java based distributed platforms (Good to have)
• Knowledge of apache tomcat / Web servers
• Hands-on in version control repository (Ideally bitbucket)
• Preferable to have Control M experience.
• Understanding of product development lifecycle and methodologies
• Exposure to DevOps, CI-CD, Jenkins, Ansible and AWS Cloud Technologies (Preferred)

Person Specification

• Experience in an investment banking environment.
• Familiarity with financial products and financial terms.
• Excellent analytical skills, Attention to Detail and problem-solving abilities.
• Experience of working in an IT support team.
• Strong technical background in the core technologies with multiple years of experience.
• Ability to communicate clearly and concisely to IT and business teams and to senior

Benefits

LSEG offers a competitive compensation package, including equity, annual bonus, and a comprehensive benefits package including medical, dental and vision coverage.

We are committed to creating a diverse and inclusive workplace where everyone has the opportunity to succeed and build an exciting career. LSEG values respect, integrity, excellence, and innovation and encourages our employees to embody those values every day!

About the London Stock Exchange Group

LSEG's vision is to be the most trusted authority in global financial markets. This is achieved through leading the world in providing access to capital, helping customers optimise capital resources and promoting trusted and open environments and services for investment.

LSEG is a diversified international exchange Group that sits at the heart of the world's financial community. The Group operates through four key business divisions: Capital Markets (broad range of international equity, bond and derivatives markets); Post Trade (post trade and risk management services); Global Technology Services (trading platforms and capital markets software); and Information Services (real-time and reference data products).

As a global business, LSEG relies on diversity of culture and thought to deliver on our goals. Therefore we seek hardworking, qualified employees in all our operations around the world-regardless of race, colour, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law.

Career Stage:
Associate

London Stock Exchange Group (LSEG) Information:

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

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If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.