ICT User Support (m/f)
We are looking for a committed and reliable personality as ICT User Supporter! Are you our next talent? What can you expect?
- You will ensure the availability of 1st level support including on-call duty
- You will answer fault reports, questions and change requests from system users
- You will be responsible for operation, control, monitoring and maintenance of ICT services for the operational area, as well as of the general ICT administration tasks (user administration, authorisations, file server restore etc.)
- You will be able to rectify simple faults, initiation of technical evasion and/or escalation procedures
- You will ensure information security when providing ICT services
- You will create training manuals and documentation
- A vocational qualification in the commercial/technical field with a high affinity for IT
- You have gained initial experience in customer service / support or a similar position
- You enjoy customer contact and have a strong service and customer orientation
- As a team player you are a proactive, independent person and convince through high social competence and communication skills
- You are flexible and you keep the overview under heavy loads
- You speak fluently English and German or French
If this challenge is interesting for you, please send us your application. We are looking forward to receiving it!