Job Description

Step into a role where your technical leadership directly shapes how critical technology solutions get delivered. You'll guide complex, high-impact programs from idea to execution while partnering closely with engineering, product, and business stakeholders. If you enjoy solving ambiguous problems, improving delivery outcomes, and influencing decisions through clear communication, you'll thrive here. Join a team that values accountability, adaptability, and continuous improvement.

As a Lead Technical Program Manager in Payments Technology, you will drive the successful delivery of complex technology projects and programs that support business goals across the firm. You will use your technical knowledge of principles, practices, and theories to shape solutions and guide execution. You will manage resources, budgets, and delivery plans while partnering with cross-functional teams. You will navigate ambiguity and change, ensuring initiatives stay aligned to business outcomes. You will build strong stakeholder relationships and influence decision-making to achieve mutually beneficial results.

Job Responsibilities

• Develop and execute comprehensive project plans that incorporate technical requirements, resource allocation, and timelines to support on-time delivery
• Identify and mitigate risks by proactively addressing roadblocks and implementing contingency plans to maintain momentum
• Collaborate with engineering, product, and business stakeholders to define program scope, objectives, and deliverables aligned to business goals
• Monitor progress, adjust plans and schedules as needed, and provide regular status updates to maintain transparency throughout the lifecycle
• Analyze program performance, identify improvement opportunities, and implement data-driven optimizations to enhance efficiency and effectiveness
• Drive audit readiness and success by coordinating requests for information, remediating observations, and managing scope or schedule changes with key stakeholders
• Manage issues and action plans to remediate and close items on or before due dates
• Modernize and decommission legacy components by retiring redundant mapping tables, tools, and related operational support processes where appropriate

Required Qualifications, Capabilities, and Skills

• Demonstrated expertise in technical program management leading complex technology projects and programs in a large organization
• Proven ability to build productive working relationships and influence decision-making across cross-functional teams and clients
• Strong technical fluency, including the ability to evaluate vendor products and manage vendor relationships
• Demonstrated ability to manage resources and budgets and to lead and support high-performing teams in an agile environment
• Proven experience applying project lifecycle management practices while adapting plans as business needs evolve
• Demonstrated analytical reasoning and problem-solving skills to break down business, technical, or operational objectives into actionable tasks
• Familiarity with current, relevant platforms, software tools, and technologies used to deliver and support technology solutions
• Proven stakeholder management skills, including aligning priorities and driving mutually beneficial outcomes

Preferred Qualifications, Capabilities, and Skills

• Experience delivering technology programs within payments technology
• Experience managing audit activities, including requests for information, remediation, and handling unplanned audits or scope changes
• Exposure to finance reference data standards and related modernization efforts
• Experience modernizing and decommissioning legacy components and retiring redundant operational processes

About Us

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.