Motor Claims Handler

Department: Claims Management

Employment Type: Permanent - Full Time

Location: Liverpool

Description

The File Handler will handle their own caseload of litigated small, fast track Motor claims and MOJ files from a variety of clients.

Key Responsibilities
• Handling a caseload of predominately Litigated Motor Claims to settlement
• Create case strategy following Client Guidelines and review of information available
• Assessing cases and liability of claims
• Undertake discussions and negotiations with Clients and Third Party Solicitors to pursue the rapid and appropriate settlement of cases and the apportionment of costs
• Timely and accurate maintenance of all case management, billing and management information systems to ensure completeness of records and aid business decision making
• Allocate funds to the appropriate client accounts as per agreed procedures to ensure the client and Keoghs receive appropriate payments
• Undertaking periodic reviews of files in line with Client requirements
• Updating reports
• Meeting agreed performance targets
• Ensuring files are kept within ISO 9001 guidelines
• Provide written updates by email or letter to clients detailing case activity to ensure that they receive up to date and accurate information about progress when requested
• To ensure compliance with the SRA Standards & Regulations

Working Hours
35 hours per week, Monday-Friday 9am-5pm with 1 hour unpaid for lunch.

Skills, Knowledge and Expertise
• Previous experience as a minimum in a similar role
• Experience of handling litigated files
• Experience of MOJ processes at all stages
• Good telephone negotiation skills
• Have an understanding of protocols
• Excellent listening and verbal communication skills
• Proficient IT skills
• Adhere to Keoghs Values

Benefits

• Davies Incentive Plan
• 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
• Family Cover Private Medical Insurance (Bupa)
• Simply Health Care Cash Plan
• WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
• Death in Service
• Critical Illness Cover
• PHI/Income Protection (Private health insurance)
• Pension Contribution based 5% Employee / 3% Employer
• Employee Resource Groups
• Employee Volunteering Programme
• Cycle to Work Scheme*
• Tech Scheme*
• Season Ticket Loan*
• Gym Flex*
• Access to Online Discount Sites
• Discounted Gourmet Society Membership
• Discounted Tickets for Merlin Attractions nationwide
• Discounts at local retail outlets

* after successfully completing probation