Job Description

In the ServiceNow Developer role you'll be responsible for designing, developing, configuring, and customizing applications and workflows on the ServiceNow platform. This role also partners with stakeholders to translate business requirements into scalable technical solutions, ensuring the platform is optimized, stable, and aligned with organizational standards.
Key Responsibilities

• Design, develop, and implement ServiceNow solutions including custom applications, modules, workflows, and integrations.
• Configure and customize core modules such as Incident, Problem, Change, Request, CMDB, Knowledge, Service Catalog, and HR/ITSM/ITOM components (as applicable).
• Develop and maintain scripts (client scripts, business rules, UI policies, UI actions, script includes) using JavaScript and ServiceNow APIs.
• Build and support integrations using REST/SOAP, MID Servers, IntegrationHub, and third-party systems.
• Participate in requirements gathering, technical design sessions, and architectural reviews.
• Troubleshoot platform issues and perform root cause analysis to ensure system stability and performance.
• Maintain documentation for configurations, customizations, and development work.
• Ensure all development adheres to governance, coding standards, and ServiceNow best practices.
• Collaborate with platform administrators, architects, project managers, and business stakeholders.
• Support upgrades, patching, testing cycles, and release management activities.

Required Skills and Education

Required Qualifications

• Experience developing on the ServiceNow platform.
• Strong knowledge of ServiceNow scripting, workflows, ACLs, UI policies, business rules, and catalog development.
• Proficiency with JavaScript, JSON, REST/SOAP, and related web technologies.
• Experience with ServiceNow ITSM (or ITOM, ITAM, HRSD, SecOps-tailor as needed).
• Familiarity with Agile development methodologies.
• Strong problem-solving skills and attention to detail.
• Ability to collaborate effectively across technical and non-technical teams.
• Strong communication and documentation skills.
• Customer-focused mindset.
• Ability to manage multiple tasks and priorities in a fast-paced environment.

Education Requirements

• 6+ Years with HS
• 4+ Years with AA
• 2+ Years with BS
• 0+ Years with MS

Preferred Skills and Education

Preferred Qualifications

• ServiceNow Certified System Administrator (CSA).
• Additional certifications: Certified Application Developer (CAD), ITSM/ITOM/HRSD certifications, or related modules.
• Experience with ServiceNow Flow Designer, IntegrationHub, and MID Servers.
• Experience with ServiceNow Scoped Apps and custom application development.
• Knowledge of CMDB, discovery, and service mapping.
• Willingness to obtain a clearance if requested

About BAE Systems, Inc.

BAE Systems, Inc. is a defense, aerospace, and security company headquartered in Falls Church, Virginia, with more than 40,000 employees worldwide. We serve, supply, and protect those who protect us. As one of the most geographically diverse international defense companies, we deliver a full range of products and services spanning air, land, maritime, space, and cyber, including advanced electronics, intelligence solutions, and dedicated customer support.

Our culture is performance-driven and values-led, built on curiosity, creativity, and collaboration. Purpose isn't a tagline here. It's what drives us. We're developing breakthrough technologies that defend national security and make a lasting impact on our communities and our planet. When you join BAE Systems, you're not just building a career. You're contributing to a mission that truly matters.

This position will be posted for at least 5 calendar days. The posting will remain active until the position is filled, or a qualified pool of candidates is identified.