Vacancy Name
Credit Controller

Vacancy No
VN2540

Employment Type
Permanent

Duration
N/A

Location City
London

Location Country
United Kingdom

Company Description
Xeinadin was established in 2019 when a number of leading business advisory and accountancy practices across the UK and Ireland came together to re-imagine the future of accountancy. Our collective mission to provide locally forged, trusted business advice to SMEs through forward-thinking, close-knit relationships remains pivotal to our growth. It's our people who drive our business forward, and we offer them future-focused career opportunities whilst supporting individual specialisms. Our regional offices of over 3000 colleagues operate collaboratively, combining collective expertise to maximise potential.

Description
We are looking for a confident, organised and proactive Credit Controller to join our team, the focus of the role is chasing outstanding debts by telephone, and email, securing payments and responding to customer queries in a professional and timely manner.

Key Responsibilities
Proactively chase overdue payments by telephone.
Handle incoming customer calls and emails, resolving queries efficiently.
Investigate invoice disputes and payment discrepancies with the local offices.
Negotiate payment dates and follow up on outstanding balances.
Maintain accurate records of customer communications and payment commitments.
Build positive relationships with allocated local offices and clients whilst ensuring timely payments.
Liaise with internal departments to resolve queries and support debt collection.

Key Requirements
Confident and professional telephone manner.
Excellent communication and negotiation skills.
Organised, proactive and persistent approach.
Good attention to detail and problem-solving skills.
Previous credit control experience preferred.
Basic IT skills, including Microsoft Office.

Additional Requirements
Confident making a high volume of outbound calls to chase outstanding debts.
Resilient and persistent, with the ability to handle difficult conversations professionally.
Ability to work towards collection targets and meet deadlines.
Ability to prioritise workload and manage multiple customer accounts.

Model
Hybrid

Salary
Competitive

Benefits
Benefits
• Company Pension Scheme
• 25 days of annual leave + bank holidays
• Additional annual leave days from certain levels of seniority
• Ability to buy up to 5 days of annual leave to reach a maximum of 30 days per annum
• Business closure over Christmas*
• Life Assurance x4 annual salary
• Enhanced family leave policies
• Enhanced Company Sick Pay
• Employee Assistance Programme - 24/7 support, free and confidential
• Corporate Discounts Platform

Flexible Benefits platform with ability to opt-in to various insurances (level of seniority dependent & self-funded at corporate rates) such as:
• Critical Illness Cover
• Cash plan
• Cycle to work
• Eye care
• Dental
*subject to exceptions and business needs