We're looking for high-performing and experienced Payments Specialist who has demonstrated the skills needed to work in an environment that moves quickly and changes a lot. We need people who learn quickly, communicate excellently, and support other team members.



Some of the job responsibilities you'll have are:



- Processing of local and foreign currency transactions and any investigation related to payments



- Responding to queries from other banks



- Raising RFI's with clients



- Resolving Transaction Screening and Monitoring alerts for payment transactions



- Ensuring excellent customer service by interacting with customers and helping them through their issues



- Working with our product and technology teams to suggest ideas and improvements to our processes, so we can better service our customers



- Working with internal teams to resolve customer issues



The key competencies we're looking for are:



- Experience in local and international payment, covering processes, investigation, dispute management



- Knowledge of Central Bank UAE regulations for payments



- Knowledge of SWIFT and related processes



- Cheque processing experience is a plus



- Good problem-solving skills in situations where there is no clear process or guidance



- Excellent communication skills and the ability to simplify complex processes for customers



- Great teamwork and the ability to support others even in a busy environment



- Flexible and open to an ever-changing environment and passion for working in a startup



- Perfect spoken and written English



- Arabic language a plus