General information

City: London, UK

Country: United Kingdom of Great Britain and Northern Ireland

Creation Date: 29-Sep-2026

Employment Type: Permanent

Employment Type: Full time

Ref #: 1234573549

Description & Requirements

Role Title: FINPRO Claims Specialist

Department: Claims

Team: FINPRO

Location: London

Type: Permanent

About the Role:

• To help achieve our vision of being a leading provider of commercial claims solutions, delivering a first class claims handling service.
• Handling and resolving claims efficiently and fairly in accordance with the Claims Charter/Code of Conduct and Claims Process Guidelines.
• Working closely with the FINPRO Claims Managers, the Head of FINPRO Claims and Head of Third Party Claims to deliver corporate goals whilst promoting LSM's core values. The role will require strong technical knowledge, a flexible approach and sound claims handling judgement across all FINPRO lines (Cyber, PI, FI and D&O) to ensure outstanding customer service at all times.

About the Department & Team:

• Liberty Specialty Markets Claims department handle claims through all stages from initial notification to conclusion including; analysis of new notifications, coverage, liability and quantum, establishing and monitoring appropriate reserves and making claims payments as required.

Key Responsibilities:

• Proactively handling of a cross section of FINPRO claims from first advice to closure, investing the necessary level of expertise required to investigate coverage, liability, quantum and strategy aspects of a file
• Follow at all times applicable claims reserving philosophy and claims standards with appropriate referral
• Liaising closely with relevant stakeholders throughout the life cycle of the claim. For example the policyholder, broker and co-insurers, actuaries and underwriters.
• Ensuring compliance with best practice, service and communication through system reporting and internal file audits
• Ensuring compliance with approved Panel list including provision of direction to external lawyers and adjusters
• Working with underwriters and business development managers in order promote good working practices and relationships with clients.
• Ensure good file maintenance and record keeping
• Promote the LSM Claims Charter and Code of Conduct delivering excellence in client service.
• Works with Claims Manager and Head of FINPRO as required.

Skills and Experience:

• Requires knowledge of claims handling concepts, practices, procedures and techniques, including, but not limited to coverage issues, product lines, marketing, IT and product competition within the marketplace.
• Knowledge of law and insurance regulations in various jurisdictions.
• The ability to effectively interact with brokers and internal departments is essential.
• Strong verbal, written communication and organization skills.
• Strong negotiation, analytical and decision making skills also required.
• Willingness to mix tasks and work in a changing environment to achieve the efficient operation of the claims team
• Ability to decide the complexity of claims on prescribed rules.

About Liberty Specialty Markets (LSM)

Liberty Specialty Markets is part of Global Risk Solutions and the broader Liberty Mutual Insurance Group, which is a leading global insurer. We offer a breadth of world-class insurance and reinsurance services to brokers and insureds in all major markets.

Our people are key to our success. That is why "Put People First" is one of the five Liberty values which unite us as a global organisation. We bring this to life for our colleagues through:

• Offering a vibrant and inclusive environment and committing to their career development.
• Promoting diversity, equity and inclusion (DEI). Our Inclusion Matters framework and employee-led networks strengthen the diversity of our workforce and our inclusive environment.
• Reinforcing that collaborating together to share our unique perspectives help us make better decisions, deliver innovative solutions and pursue our ambitious goals.
• A supportive culture, which includes promoting a healthy work-life balance and working flexibly.

For more information, please follow the links below:

https://www.libertyspecialtymarkets.com/gb-en/careers/working-for-us

https://www.libertyspecialtymarkets.com/gb-en/careers/diversity-equity-and-inclusion