Job Introduction

The Efficiency and Automation team is a multi-disciplinary team responsible for streamlining business processes, reducing administrative burden and enhancing operational efficiency across the Bank. Through a combination of process automation, intelligent automation, agentic workflows and Generative AI, the team delivers frequent, high-impact improvements that enable colleagues to focus more time on value-adding activities and customer service.

As automation technologies continue to evolve, the team is expanding its use of Artificial Intelligence, Agentic Automation and Generative AI capabilities to automate increasingly complex processes, enhance decision-making and improve employee and customer experiences.

The Bank's strategy is centred around delivering operational efficiencies that create capacity to support increased business volumes and profitability, while improving customer satisfaction and outcomes. The Efficiency and Automation team supports this strategy by identifying and delivering small, frequent improvements that drive measurable business value and accelerate digital transformation.

Main Responsibilities

As an Intelligent Automation and AI Developer, you will play a pivotal role in driving automation excellence across Handelsbanken. Leveraging your expertise in UiPath, Agentic Automation and Generative AI technologies, you will support the design, delivery and optimisation of intelligent automation solutions that transform business operations and enhance customer value.

• Be responsible for the end-to-end development lifecycle of automation and AI-enabled solutions, including requirements gathering, solution design, development, testing, deployment and ongoing support.
• Design, develop and maintain scalable automation solutions using UiPath, and other automation technologies, adhering to engineering best practices.
• Build Agentic Automation solutions that utilise AI agents, workflow orchestration, decision intelligence and human-in-the-loop interactions to automate complex business processes.
• Develop and integrate Generative AI capabilities into business workflows using the Bank's approved on-premise AI platform and enterprise AI services.
• Design and develop AI-powered chatbots, digital assistants and conversational interfaces that enhance colleague and customer experiences.
• Participate in technical design sessions, peer reviews and architecture discussions to ensure robust, scalable and maintainable solutions.
• Support backlog refinement and technical prioritisation activities to ensure efficient delivery of automation and AI initiatives.
• Apply best practice approaches to security, resilience, exception handling, governance and operational support.
• Integrate intelligent automation solutions with internal and external applications through APIs and enterprise services.
• Provide support, maintenance and continuous improvement for existing automation, AI and conversational solutions.
• Identify opportunities to leverage automation, AI and orchestration technologies to create measurable operational efficiencies and enhance customer outcomes.
• Contribute to backlog refinement and sprint planning, stand-ups and retrospectives
• Automation project delivery with focus on timelines, scalability, and value realisation
• Reinforce Agile ways of working, using pair programming, DORA insights and best practices to help to foster an environment of continuous improvement within the team
• Provide training and support to end users
• Stay up to date with the latest trends and advancements in RPA technologies and best practice

Ideal Candidate

Research (by Harvard University) shows that women are particularly likely to second guess themselves and not apply - so if you are worried you don't meet all the criteria, get in touch anyhow and let us do the worrying...

• Proven experience delivering enterprise automation solutions using UiPath and/or other leading automation platforms.
• Experience designing, developing and supporting end-to-end automation and AI solutions using Python, C#, SQL, JavaScript and .NET technologies.
• Experience building dynamic forms, workflow applications and intelligent process automation solutions.
• Experience designing and implementing Agentic Automation solutions, including AI agents, orchestration frameworks, decision workflows and human-in-the-loop processes.
• Experience integrating Generative AI capabilities into enterprise applications and automation workflows.
• Experience developing and deploying AI-powered chatbots, virtual assistants or conversational AI solutions.
• Experience working with Large Language Models (LLMs), prompt engineering, Retrieval-Augmented Generation (RAG) and AI-powered process automation.
• Experience developing secure AI-enabled solutions within regulated or risk-controlled environments.
• Working knowledge of REST APIs, JSON handling, authentication methods and enterprise integration patterns.
• Demonstrable experience working within Lean-Agile development and delivery frameworks.
• Strong understanding of scalable solution architecture, software engineering principles and automation design patterns.
• Strong analytical and problem-solving skills with the ability to simplify and automate complex business processes.
• Excellent verbal and written communication skills with the ability to analyse, articulate and present complex issues clearly and concisely.
• Experience with vector databases, semantic search and AI orchestration frameworks.
• Knowledge of banking, financial services or other highly regulated industries.
• Relevant UiPath, AI, automation or cloud certifications.

Company Information

Handelsbanken is a relationship bank with a decentralised way of working, a strong local presence thanks to a nationwide network of branches, and a long-term approach to customer relations. Each Handelsbanken branch operates as a local business enabling it to make decisions at a local level and provide a bespoke service. The focus is always on the need of the individual customer and not on the sale of specific products.

We are embarking on an exciting Business Transformation journey. This transformation will significantly enhance our technology system systems, processes and services, bringing evolution to our ways of working. Join us in this transformative journey, where your dedication, adaptability and commitment will play a crucial role in shaping the future of banking for our valued customers.

The Bank is deeply committed to embedding good equality and diversity practice into all of our activities. This is so that we are an inclusive, welcoming and inspiring place to work that encourages everyone to apply, regardless of socio-economic background, age, disability, pregnancy and/or parental status, race (including colour, nationality, and ethnic or national origin), veteran status, marital and civil partnership status, religion or belief, sex, gender reassignment or sexual orientation.

Check our Handelsbanken website for further information

At Handelsbanken, we deeply value our unique culture and values including trust in and respect for each individual. We take pride in nurturing a work environment where people flourish, and where they are empowered to take decisions in their areas of expertise. We take a long term perspective in everything we do and want each employee who joins us to build a long terms successful career with the Bank.

Application next steps

Your journey with us begins once you have submitted your application. One of our Handelsbanken recruiters will be reviewing your details and will later organise a phone conversation if you match the role requirements. If there is a mutual fit, we will extend an invitation for you to participate in an interview.

How can we support you to be your best self? Our Talent Acquisition team will be happy to provide support e.g. if you need additional time to prepare for an interview or you have any requirements for any part of the interview/hiring process - just let us know by email uk_talent@careers.handelsbanken.co.uk.

This advert will be live for a minimum of two weeks. However, please note that after the two weeks, the closing date could change at any time depending on the number of responses received.

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