Banking Equipment Repair Supervisor
(Repair Depot Supervisor)




Position Summary:



The Repair Depot Supervisor is a hands-on leader responsible for the day-to-day execution and oversight of repair, refurbishment, and reverse-logistics activities within the ALP repair depot. This role works directly alongside technicians while also supervising workflow, quality, inventory handling, and adherence to standard operating procedures.



The ideal candidate is a working leader-comfortable performing repairs and diagnostics--while also managing priorities, coaching technicians, and ensuring operational targets are met.




Key Responsibilities:




Operational Execution (Hands-On)

• Perform repair, refurbishment, and functional testing of equipment in accordance with SOPs and OEM standards


• Troubleshoot failed units and determine refurb vs scrap disposition


• Process RMAs, DOA returns, and core returns accurately and timely


• Support teardown, parts harvesting, and material recovery activities


• Ensure proper staging, labeling, and movement of inventory within the depot

Supervision & Daily Leadership

• Lead and support a team of repair technicians through daily workload execution


• Assign work, balance queues, and manage WIP to meet turnaround time targets


• Provide on-the-floor coaching, training, and quality feedback


• Serve as the first point of escalation for repair issues, quality concerns, or process gaps


• Ensure compliance with safety, quality, and inventory control procedures

Inventory & Process Control

• Ensure accurate consumption, tracking, and return of parts in the ERP system


• Partner with Inventory Control on cycle counts, audits, and discrepancy resolution


• Enforce core return, DOA handling, and non-repairable disposition processes


• Identify process inefficiencies and recommend continuous improvements

Performance & Communication

• Track daily throughput, backlog, and aging work


• Communicate status, risks, and needs


• Support KPI reporting related to turnaround time, quality, recovery value, and labor efficiency


• Assist with onboarding and training of new depot personnel

Qualifications:




Required

• 5+ years of experience in repair, refurbishment, manufacturing, or technical service operations


• Prior experience leading or supervising technicians in a hands-on environment


• Strong mechanical, electrical, or electromechanical troubleshooting skills


• Experience with inventory systems, RMAs, and reverse logistics processes

Preferred

• Experience with ATM,SmartSafes, or similar electromechanical equipment


• ERP experience (Oracle Fusion preferred)


• Lean, Six Sigma, or continuous improvement exposure