Salary Range: $100,000 - $120,000

Job Posting End Date: August 19, 2026

We've Got You Under Our Wing

We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all...The Aflac Way.

Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best-known brands. Aflac has been recognized as Fortune's 50 Best Workplaces for Diversity and as one of World's Most Ethical Companies by Ethisphere.com.

Our business is about being there for people in need. So, ask yourself, are you the duck? If so, there's a home, and a flourishing career for you at Aflac.

Worker Designation - This role is hybrid . This means you will be expected to report to one of our Aflac offices located in Columbia, SC or Columbus, GA for at least 60% of the work week. You will work from your home (within the continental US) for the remaining portion of the work week. Details of this schedule will be discussed with your leadership.

What does it take to be successful at Aflac?

• Acting as a Champion for Change
• Acting with Integrity
• Communicating Effectively
• Demonstrating Initiative
• Developing Talent
• Managing Performance
• Pursuing Self-Development
• Serving Customers
• Supporting Change
• Supporting Organizational Goals
• Working with Diverse Populations

What does it take to be successful in this role?

• People leadership, coaching, and talent development

• Operational leadership, service delivery, and escalation resolution

• Stakeholder engagement and cross-functional collaboration

• Process improvement and operational effectiveness

• Problem solving, root cause analysis, and decision support

• Performance measurement, reporting, and business analysis

• Change leadership, business readiness, and continuous improvement

Education & Experience Required

• Bachelor's Degree in a related field
• 6 or more years of job-related work experience
• 4 years in a leadership/senior/supervisory capacity
• Experience leading business and technological projects

Or an equivalent combination of education and experience

Education & Experience Preferred

• Experience in the insurance industry

Travel

Less than or equal to 10%

Principal Duties & Responsibilities

• Leads, coaches, and develops a team responsible for resolving complex operational issues, technical barriers, and escalated work items.

• Communicates organizational priorities and business objectives to drive team alignment, accountability, and performance.

• Oversees hiring, onboarding, training, performance management, and development activities to strengthen team capability and cross-functional knowledge.

• Serves as the primary escalation point for critical and complex issues, driving resolution, root cause analysis, and continuous improvement.

• Ensures timely, accurate, and high-quality service delivery while maintaining operational standards and customer satisfaction.

• Builds and maintains strong relationships with stakeholders and cross-functional partners to support business objectives and operational effectiveness.

• Collaborates with business and technical teams to implement operational initiatives, process enhancements, and customer-impacting changes.

• Identifies and implements process improvements that enhance productivity, quality, efficiency, and customer experience.

• Develops and maintains operational procedures, business continuity practices, and supporting documentation.

• Evaluates operational impacts of business and technology changes and provides recommendations to support successful implementation.

• Monitors and reports operational and team performance metrics, identifying trends and opportunities for improvement.

• Manages assigned projects, departmental initiatives, and other duties as required

• Performs other duties as needed.

Total Rewards

The salary range for this job is $100,000 - $120,000. This range is specific to the job and salary offers consider a wide range of factors that are considered in making compensation decisions, including, but not limited to: education, experience, licensure, certifications, geographic location, and peer compensation. The range has been created in good faith based on information known to Aflac at the time of the posting.

At Aflac, it is not typical for an individual to be hired at or near the top of the range for the role to allow for future and continued salary growth, and compensation decisions are dependent on the circumstances of each case. This salary range does not include any potential incentive pay or benefits, however, such information will be provided separately when appropriate.

In addition to the base salary, we offer an array of benefits to meet your needs including medical, dental, and vision coverage, prescription drug coverage, health care flexible spending, dependent care flexible spending, Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee), 401(k) plans, annual bonuses, and an opportunity to purchase company stock. On an annual basis, you'll also be offered 11 paid holidays, up to 20 days PTO to be used for any reason, and, if eligible, state-mandated sick leave (Washington employees accrue 1-hour sick leave for every 40 hours worked) and other leaves of absence, if eligible, when needed to support your physical, financial, and emotional well-being. Aflac complies with all applicable leave laws, including, but not limited to, sick and safe leave, and adoption and parental leave, in all states and localities.